MB Bride & Special Occasion in Greensburg, United States - reviews,open hours,photo spots,things to do

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Amanda RobbinsAmanda Robbins

I’m not sure where to even begin. This place is an absolute nightmare. I bought my dress over a year ago. My wedding is in 2 weeks. Whenever I originally got the dress. The girl that was helping me, definitely was not happy working there. She was very helpful and attentive to me during the appointment. I went in and had no idea what style of dress that I wanted. I did see a picture online of the dress that I purchased and instantly fell in love with it. I found out during my next visit, that my consultant, that originally helped me, no longer worked there. She also ordered the wrong size dress. She ordered 4 sizes too big. I had a total of 3 alteration appointments. The first was to go over my dress with the seamstress, and pin the areas needing alterations. The sides had to be taken in a significant amount, do to the sizing being too large. Second appointment was to try on my dress after the first set of alterations were made. I tried my dress on. Fit good, the right breast didn’t match the left. So she was to fix that. My last appointment and pick up the dress to take home was today. I tried on my dress and there was a crease below my breast horizontally. My seamstress stated “don’t take this the wrong way, but are you bloated”, then went and got her manger. Her manager came in, and at this point I’m balling my eyes out. The manager messed around, and said we could try to fix it, but it’s not garenteed. She stated that she doesn’t think that it was an issue with the alterations, she stated my body could’ve changed since my last appointment. At this point I’m fuming, and crying. I told her to leave my room. I was not going to be insulted by anyone. I am 33 years old, have had 2 children and maintained 135-140 pounds my entire life. She made me feel so terrible and insecure about myself. I asked to speak with a different manager. As I waited almost 2 hours in my room upset. The owner came into my room. Offered to have a different seamstress attempt to fix my dress. I explained what happened. I told her that if I spoke to someone the way her staff spoke to me today, I wouldn’t have a job. She had the new seamstress come in, and she immediately found the problem. They had my maid and honor of I leave, and come back about an hour and a half later, and try the dress on after the alterations were made. The dress looked ok, the seam wasn’t as noticeable. However, her staff ruined my whole entire bridal experience, by the time I left there I felt so incredibly embarrassed, feeling insecure. As my maid of honor and I came downstairs when we left the first time, the girls at the front desk were laughing and whispering. So the entire staff knew about my problem, and then I became the laughing stock. I had asked the owner for a refund on my alterations which she was hesitant to give. She did reimburse me for the sides of my dress that the seamstress messed up causing the crease. I looked over my paperwork and saw that I was charged hemming, which wasn’t done. I am 5’5 and with my heels on, the length is perfect. I told the owner to go get the original seamstress and bring her out. She did not infact hem the dress. The owner argued with me about material in the bottom of my bag. The seamstress would not come out and confirm to my face whether or not she hemmed the dress or not. She did reimburse me for the hemming as well. Before she completed the sale, she said very rudely “ANYTHING ELSE”. The lack of empathy, and compassion, as well as caring for what should be a happy day for a soon to be bride destroyed. As a business owner I hope you learn from your mistakes today, and look in the mirror and re-evaluate how you treat someone. I wholeheartedly believe in karma. When you treat a person with respect and show a smidge of empathy., could change the whole demeanor of an experience. I would’ve been satisfied with the refund of my total alterations do to the total inconvenience, and poor customer service that was experienced.

Sarah PetersenSarah Petersen

BRIDES BEWARE!! If you'd like to actually have a dress for your wedding, I STRONGLY advise against MB Bride & Special Occasion. They're gaslighting the negative reviews, so here are just the facts about my absolute nightmare. - They ordered the wrong size dress. The dress was too tight. (My weight had not changed.) I asked if they had ordered the wrong size. They said, “Oh, maybe. That happens sometimes.” - They didn't communicate unless I called them. I ordered my dress 6 months before my wedding. They said I was responsible to check when it would arrive. I call in weekly for 3 months. TWO WEEKS before my wedding, they told me it arrived a week ago. - They refused basic alterations. My hips measure 3 dress sizes larger than my waist size, so there was significant bagginess in the waistline that she said she didn’t need to fix. I requested thin pads in the bust, but the seamstress insisted on putting in large push-up pads and would not change them. - They backtracked on my alterations requests. Before ordering my dress, I asked for two specific alterations. They said no problem and even sent me pictures of how they would do it (attached). When the dress came in, they told me the alterations were impossible. - They denied production errors in the dress. The lace on the dress arrived crooked, but the seamstress insisted that it was fine (over my, my mom, and my bridesmaid’s complaints). When it couldn’t be denied any longer, she told me, “No one looks at that part of the dress anyway.” (The entire skirt, mid-bodice and below.) - They took the lazy way out to fix mistakes. After finally measuring the lace and admitting it was a full 2 inches off-center, they pulled the center piece of lace off and replaced it, leaving everything else crooked. Then they told me, “This will give the illusion that it’s straight.” - They took no ownership of their problems. When it became clear the dress was not salvageable, they asked ME what they should do about it––ONE WEEK before my wedding. I had to be the one to suggest altering one of the sample dresses they have in-store. - They tried to make me pay full price for a used gown. Meaning for a gown that is dirty, 4 sizes too large, with wear and tear from months of use, I would be paying the same price as ordering a brand new one in my size. - There was no internal communication. I had to reexplain my situation to every person. When I finally got to speak to the manager, she said, “I understand that you’re upset we can’t do the custom alterations you asked for.” We were FAR past that. The point was I DID NOT HAVE A DRESS. - They were rude and unprofessional on the phone. FIVE DAYS before my wedding and still without a dress. I call the manager, Jenn, who says she needs to talk to the owner and will call back in 15–20 minutes. I say, “Okay, I’ll expect your call in 20 minutes.” She responds with a huge scoff and “BYE.” - They left me without a dress. Jenn calls back, still without any answers. I request a refund since it’s clear they have no idea how to fix this. She says, “I feel like we’ve failed you.” Yes, MB Bride. You did.

Kelly MKelly M

UPDATE: I called MB Bride based on the response from the owner and left a message the same day the response was posted, which was the day after my review. I have not heard back since. Buyer beware. The staff were friendly but I would not recommend this shop. I originally called them about trying on a dress I saw on their website and was told they had the dress. When I arrived, the dress that the girl brought to me was similar but not the one I asked about. She assured me that it looked different because it was the full length version. I ordered the short version of the dress. I later found out that it was indeed a completely different dress. Two weeks later I was informed that the dress was discontinued but there was another size in the long version available at the warehouse. I agreed that they should order that one since they offered to cover the cost of alterations. When I visited the shop for my alterations fitting, we agreed that the jacket sides needed pulled in. I asked if the jacket could be tapered in the back as well and was told no, it is supposed to "flow". I felt that it made me look large. I noticed that the hem pinning on the dress made one side longer than the other and pointed it out to be corrected. When I went back, I asked again about the jacket and was told the same thing. I also noticed the inner lining was sticking out from beneath the lace outer lining. I pointed it out and was told it could be fixed quickly and to wait downstairs. When the dress was brought to me, I saw that the lining still was visible. I went back upstairs but became frustrated that I couldn't find anyone to help. I decided to leave and when I returned to the front desk, two separate women asked with big smiles if everything was good now. I stated that it wasn't and neither asked why or offered assistance, they both went silent. I ultimately took the dress to another seamstress and she offered to correct the hem and was able to pull the back of the jacket in for a more flattering appearance. I personally will not return to this shop or recommend it to others.

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Reviews of MB Bride & Special Occasion

4.6

(977)

1.0

21w

I’m not sure where to even begin. This place is an absolute nightmare. I bought my dress over a year ago. My wedding is in 2 weeks. Whenever I originally got the dress. The girl that was helping me, definitely was not happy working there. She was very helpful and attentive to me during the appointment. I went in and had no idea what style of dress that I wanted. I did see a picture online of the dress that I purchased and instantly fell in love with it. I found out during my next visit, that my consultant, that originally helped me, no longer worked there. She also ordered the wrong size dress. She ordered 4 sizes too big. I had a total of 3 alteration appointments. The first was to go over my dress with the seamstress, and pin the areas needing alterations. The sides had to be taken in a significant amount, do to the sizing being too large. Second appointment was to try on my dress after the first set of alterations were made. I tried my dress on. Fit good, the right breast didn’t match the left. So she was to fix that. My last appointment and pick up the dress to take home was today. I tried on my dress and there was a crease below my breast horizontally. My seamstress stated “don’t take this the wrong way, but are you bloated”, then went and got her manger. Her manager came in, and at this point I’m balling my eyes out. The manager messed around, and said we could try to fix it, but it’s not garenteed. She stated that she doesn’t think that it was an issue with the alterations, she stated my body could’ve changed since my last appointment. At this point I’m fuming, and crying. I told her to leave my room. I was not going to be insulted by anyone. I am 33 years old, have had 2 children and maintained 135-140 pounds my entire life. She made me feel so terrible and insecure about myself. I asked to speak with a different manager. As I waited almost 2 hours in my room upset. The owner came into my room. Offered to have a different seamstress attempt to fix my dress. I explained what happened. I told her that if I spoke to someone the way her staff spoke to me today, I wouldn’t have a job. She had the new seamstress come in, and she immediately found the problem. They had my maid and honor of I leave, and come back about an hour and a half later, and try the dress on after the alterations were made. The dress looked ok, the seam wasn’t as noticeable. However, her staff ruined my whole entire bridal experience, by the time I left there I felt so incredibly embarrassed, feeling insecure. As my maid of honor and I came downstairs when we left the first time, the girls at the front desk were laughing and whispering. So the entire staff knew about my problem, and then I became the laughing stock. I had asked the owner for a refund on my alterations which she was hesitant to give. She did reimburse me for the sides of my dress that the seamstress messed up causing the crease. I looked over my paperwork and saw that I was charged hemming, which wasn’t done. I am 5’5 and with my heels on, the length is perfect. I told the owner to go get the original seamstress and bring her out. She did not infact hem the dress. The owner argued with me about material in the bottom of my bag. The seamstress would not come out and confirm to my face whether or not she hemmed the dress or not. She did reimburse me for the hemming as well. Before she completed the sale, she said very rudely “ANYTHING ELSE”. The lack of empathy, and compassion, as well as caring for what should be a happy day for a soon to be bride destroyed. As a business owner I hope you learn from your mistakes today, and look in the mirror and re-evaluate how you treat someone. I wholeheartedly believe in karma. When you treat a person with respect and show a smidge of empathy., could change the whole demeanor of an experience. I would’ve been satisfied with the refund of my total alterations do to the total inconvenience, and poor customer service that was...