If it was possible to give this place zero stars I definitely would. April, The sales woman was very cold not welcoming and really not willing to work to correct the companies mistakes. Almost a week ago I purchased a mattress and bedframe. I also purchased delivery. When they arrived to deliver my items, the mattress was fine but the bedframe had been damaged, the legs wiggled the fabric was ripped and there were dents on the side. When I contacted mattress firm they advised me I would be able to get a replacement but they weren’t sure how long it was going to take. I kindly let them know I did not spend $1000 to sleep on the floor. After demanding they do something I was forced to go pick up my own bed frame that was supposed to be delivered. I had purchased a clearance bedframe that had either been a floor model or gone out to a customer and came back as a return which was no problem but I was advised it would be in perfect working condition and that was simply not the case. When I picked up the second bedframe I got it home, set it up and realized it was missing the power cord (it was an adjustable base). I was told by April that they would be giving me a brand new bed frame that had never been sent out to a customer for the inconvenience. She was not honest and actions such as these give companies a bad name. I will be taking this matter to corporate because the actions of this employee are unacceptable. I should not have to pay full price for delivery if I only got half my order and was forced to pick up the other half on my own. Also it is day three and I still do not have a power cord when I asked them how we were going to correct that they told me I could go purchase one on my own while I wait for a response. Terrible customer service.