All American Ford of Hackensack — Attraction in Hackensack

I’ve been doing business with All-American Ford in Hackensack since 2003. I heard rumors about the questionable practices of their service department since that time. I can recall when I bought my first vehicle from them and took it in for the first or second service; being told of things that needed to be replaced already, and on a brand new truck. Since that time I’ve deliberately avoided allowing All-American Ford of Hackensack to service my vehicles that I purchased or leased from them over the years. I currently bought from them a new truck in May. I currently have less than 6,000 miles on the truck and the engine light went off. I brought it in and was physically shown that the grill had been impacted and the louvers behind the grill which open and shut depending on the temperature of the engine and atmosphere were displaced, no longer in there primary resting positions. The louvers had been displaced by whatever impacted the grill. The service person insisted that the louvers were not repairable but needed to be replaced in entirety, it’s an all day job and the cost would be $3,843.50. I was unpleasantly surprised by his assessment. So, I went to a trusted person who owns a body shop in Englewood. He took out his flash light, bended at the knees and begin to examine the issue. Without removing anything, using any tools-not even a screwdriver, or with little to no effort he found the piece of the grill that was impacted adjacent to the louvers, a clean small break. He then snapped the louvers back into their designated positions and told me to turn the truck on. He did so without removing anything. The louvers instantly opened and shut and opened again as they should have. It took my trusted auto body guy 5 minutes to address and fix the problem. He even glued the small part of the grill that became dislodged after it was impacted back to its original position. Problem solved. I went back to All-American Ford in Hackensack to politely discuss how I was told that this problem couldn’t be repaired-ONLY REPLACED. I spoke with a man named Anthony who I’ve spoken to over the years while doing business at All-American. He made sure to make me feel that my continued patronage was not important; as he iterated a compulsory, perfunctory generic response that clearly indicated to me that this is the practice of All-American Ford in Hackensack. He even went on to say that the trusted auto body guy did me “a favor.” Which to me meant, he had an opportunity to take advantage of you like we did but he chose not to. I should feel blessed I guess according to Anthony. Although it became clear to me that talking with Anthony was pointless, I remained polite to him and concluded the conversation with this: My experience here at All-American Ford in Hackensack today will forever be negatively imprinted in my consciousness. After my wife and I buying or leasing 4 vehicles from them since 2003; I will never do business with them again. I was made to feel that I should expect to be taking advantage of-when I come to All-American Ford of Hackensack for service for a vehicle that I bought from their dealership. I was very disappointed in Anthony’s response to my dilemma. I’m not sure of Anthony’s title but it’s clear he is of the ranking class of personnel at All-American Ford in Hackensack. He unfortunately missed an opportunity to handle this matter in a way that would make me consider giving All-American Ford of Hackensack a second shot. However, I understand. He has my money, he doesn’t need me to be happy that I spent my money at the All-American dealership nor does he need my continued patronage (new customers walk through those doors everyday). And everybody knows repeat customers can kill a business. Just to be clear, Anthony was very adroit at letting me know, my disappointment didn’t matter. Never again will I be in that position with All-American Ford...

I walked in to see cars at All American Ford Dealer in Hackensack, NJ. The first thing they did, was greet and welcome very nicely which I truly appreciated as I had really bad experiences with other dealers when it comes to assisting their customers. I really liked that someone came to assist me right away and ask if I needed help. Then I was helped by Fernando Valencia, one of the sales counselor. Fernando was very pleasant, he showed us (my spouse and cousin too) all the features of the cars we asked, he was very knowledgeable, he showed us what I was looking for, and we even test drove the SUV’s, Ford Explorer.

That first day, we didn’t make a decision in the spot since I was just looking and wanted to see other car makers as well. However, the next day, both Fernando and Joe Fisher, the general manager, followed up with me to see if I was interested. After seeing other car makers, I went back to this Ford Dealer bc of the great service I was provided on that first day and bc I was impressed of the SUV performance I had driven the previous day in comparison to other cars I test drove. Also, I got a really good deal at this dealer.

Joe Fisher, the general manager, was also very courteous, polite, very helpful and he worked with me and my wife in getting us a deal within our budget and that worked for us, which my wife and I really appreciated and liked. Both Fernando and Joe were very helpful, respectful, friendly and they made us feel like we were family and we really liked the treatment we received! We felt very comfortable which ultimately led us to making a deal. We walked out with a new Ford Explorer SUV.

In addition, Carlos, the financial guy was also very polite, respectful, knowledgeable, friendly, and he was very clear when we were doing the signing of all the documents. He explained all in details. He knew what he was doing and that also made my wife and I feel very at ease when signing all the documents. Indeed, I would highly recommend this Ford dealer bc of their exceptional customer service, and bc of the people who work in it. They are all very knowledgeable and with very high regards for others. They really listen to you, work with you, make you feel like you matter and they also have a very nice showroom with many great selections.

The dealer location is very easy and accessible, the entire place is clean, neat, and nicely kept. We had water, coffee, and even ate popcorn. We all got to use the restrooms while there which were also clean, and very well kept! I really loved doing business with this All American Ford Dealer of Hackensack, NJ. More than doing a great sale, I am all in for a great customer service which this dealer goes above and beyond! Great job guys, keep up the amazing work and I really love my SUV! I have gotten tons of compliments by family...

PLEASE READ THIS HONEST REVIEW BEFORE PURCHASING A VEHICLE AT THIS DEALERSHIP ! THEY ARE SELLING FAULTY VEHICLES AND ONCE YOUR CONTRACT IS SIGNED YOU ARE COMPLETELY RESPONSIBLE FOR THERE WRONG DOING ! READ THIS CAREFULLY BEFORE SIGNING ON THE DOTTED LINE!

It’s been 6 months since my purchase. And here’s a short list of issues I began experiencing only 3 weeks from my purchase date . ( 07/27/23 ) . When powering my vehicle on , my screen flashes green with lines through it . Sometimes I have to Turn my vehicle on and off to restart the computer in hopes of bypassing the error screens . Sometimes when I put my car in reverse instead of my back up camera applying to the screen I also receive error screen that flash , blink or stay blank. I also can’t utilize my CarPlay because it freezes and causes and error on screen as well. CarPlay is implemented for a hands free experience but instead I can no longer use it because it does not properly function . So I have to take the risk of being ticketed or worse getting into an accident by having my phone in hand to access navigation. And other features. I also have no access any longer to ford pass . Which is so useful and part of why I even purchased a ford vehicle . When brining my car in for service I was told in less than 5 months I have a bad module on a brand new vehicle, that is not yet available anywhere in the country. In fact there a huge list of people experiencing the same exact thing also waiting for this module to become available. This bad module will cause you to lose so many features, as well as to have so many electrical issues with the vehicle, and the worst part about it all is that you will continue to have to experience all this until The module becomes available, and as of yet they have no idea when that Can be. I spent $70,000 on a vehicle that’s going bad in Less than five months. They have wiped their hands completely With the situation, and the only advice I was given was to wait for a call when this module is available. They are knowingly Still selling vehicles, knowing that several of their customers Are Having the same experience, meaning that they are selling Faulty vehicles. If more than one person is experiencing this situation, which I have been advised by several representatives at the dealership, I’m not understanding why they don’t inspect these vehicles before selling them . they’re waiting for the vehicles to be purchased, and then serviced to inform customers that these modules are bad, and cannot be replaced . There’s some serious shady stuff going on at this dealership be extremely careful...