B & B African Hair Braiding — Local services in Hackensack

I came to get my hair braided for box braids which wasn’t so bad. Then the time came for me to have to get my edges rebraided/touched up. I made an appointment for 3:30 PM. When I showed up, everyone was working and she said “you are going to wait”. Like excuse me? I respectfully asked how long the wait will be and pointed out that I made an appointment for 3:30, and she pointed to a lady sitting and said “she has an appointment for 2:00, so you’ll need to wait. I can’t say how long.” EXTREMELY unprofessional. If someone makes and appointment, honor that appointment. For someone to wait over an hour and half and they still haven’t been seen is ridiculous, and then you couldn’t honor my appointment either? No. So that was my last time going to this place. Hair braiders are popping up more and more in Jersey, if they can’t get with the program I can find...

I first went to this shop in 2010 and continued to use it for hair braiding. So much so that I drove from South Jersey to go there. Since 2015, I have been getting the same hairstyle and length today I expected to pay the said price upon leaving I was informed that I need to pay more. I asked for an explanation and was informed that the length was longer. I went back to look at pictures from previous years for validation. I guess she (the owner) didn't realize how long I have been a customer. I showed her the picture and she asked me when was it taken, why it mattered I do not know. The next response was that the prices changed. I would not mind paying that PRICE if she hadn't had been deceitful about it. I love how Lidia braids my hair she does an excellent job but unfortunately at this moment, I am indecisive about if I will...

I walk in here to ask the ladies how much they would charge to loc my hair. Staff was very rude and took about 5 mins after I walked in for someone to even ask me how they can help. Then the elder lady that finally asked me what I needed. Didn’t even take the time to look at my hair, didn’t even touch it or anything and said they could loc my hair. But I did back in 2016. But I got my hair done else where and my hair loc automatically. They could’ve just been honest and said they did do my texture of hair or that it would take too long but for you to just tell me my hair couldn’t get locked was so irking. Just off the rudeness I dealt with I wouldn’t recommend this...