Ashley Store + Outlet — Attraction in Hampden Township

I was in yesterday, shopping for living room furniture. My experience with Grant started off a bit rocky. He didn’t listen to much of anything I had to say, and he talked over me the entire time. I had to stop him several times. He was giving me pricing and I mentioned it was different online and I could just order there, if it was going to be cheaper. And yes, I know the online store is separate from this one. He quickly cut me off to tell me that and went on to say, they would only deliver to my front door without setup. I had to stop again to tell him, that was inaccurate and advised online offered the same options as in store. He questioned it, so I pulled out my phone and showed him. That was draining. I told him about the payment plan I wanted. He quickly dismissed me AGAIN, stating that’s not an option in-store or online with the sale. He was wrong again and I had my phone to prove it. I informed him that I had already started the order process online and knew what my options were. I should not have had to do that. When it came to delivery, he said one of them items was coming in later but I could pickup to avoid delay. I said maybe and said I’d get a Uhaul to get it and he dismissed me again, as if he was the one paying for this, and said I didn’t need to rent a Uhaul for that. I could just wait for everything to ship together. I almost walked out! After he explained the weight of the item, I decided to wait for it to be delivered, as it made sense, but it wasn’t his call to make. After all that, I will say, through the rudeness, he was very thorough and helped me to get what I wanted but I should not have had to encounter all the rudeness and disrespect to get there. As I was finishing my order with the cashier, I mentioned be a faithful customer of Value City Furniture. He cockily said he was as sorry. I just laughed, not wanting to make a scene. He’s an awesome salesperson, however, he could use some coaching when interacting with people. While, he was able to help me get what I needed, I’d definitely bypass him should I visit that location again. Also, the cashier blurting out my available credit card was the last straw. That’s my personal business and I was well aware of what my available credit was and didn’t need it broadcast to strangers. It was stupid and these people would clearly benefit from some coaching on GOOD customer service. The two stars are for the customer service I received. Otherwise, I would have...

If I could give zero stars I would. Customer service and quality of products are terrible. Let me start off by saying I’m not a customer who complains, but I am very upset about how we were treated. My husband and I bought a sofa, love seat, chair and a half, end tables, and coffee tables from Ashley furniture in Mechanicsburg, PA (totaling $4428.29). These all delivered on 12/28/22. By 3/30/23 we submitted a complaint on the sofa for the cushions already being worn and the arms of the sofa making a weird popping sound when you touch it (like a soda bottle popping). We requested an exchange for a different sofa from ashley furniture (not a refund). It took customer service almost a month to come out and look at the couch, which they said is something they had to do in order to determine if the couch can be repaired or exchanged. They came out to look at our couch on 4/26/23 and said they could either replace or repair the couch or we can talk to the store about exchanging it for another couch. We stated that we would only want to exchange it for another couch from the store. After getting the go around on whether or not they would let us exchange the couch set for another from their store, on 5/1/23 we received a notification from Brandy Page (a manager at the mechanicsburg, pa location) that they would not exchange the couch and would only repair the couch. I decided to drive to the store this evening after work to talk to someone in person. I am 7 months pregnant and wanted to resolve this issue before I have my baby. I talked to Brandy Page only to be told that her hands were tied and what did i expect after owning the couch for 5 months. I told her that we had only had the couch for 2 months when we brought this issue to light. She made me feel as if my business was not valued and not her concern. This is not the service or quality of furniture I expected when purchasing from Ashley furniture. I am very disappointed and will sadly not be purchasing from this store again nor recommending anyone to...

My overall experience dealing with Ashley’s in Mechanicsburg has been awfully frustrating. Now, my quarrels are not with the individuals in the store. In fact, Karyn the office manager has been extremely helpful and understanding. My problems are with the delivery and repair crew. We waited three months for our dining room furniture (not a big deal, it’s a pandemic. There are shortages with materials and staff.) to be delivered and assembled. As you can see from the pictures, the table is all sorts of messed up. Normally, this would have been caught before the delivery guys left and we would have tried to resolve it then. They all but ran out the door after handing the paper work to my wife who was working (I took off, I was there but not trying to hover because that seems rude. I didn’t realize they left until I heard their truck start.) I tried to call and get them to come back five minutes after they left but was told that wasn’t possible and I’d have to file a claim to get it repaired. Okay, fine. I figured I’d go through the motions and I’d only have to wait a week or two for someone to come back. I was told today that the earliest someone can come to fix the issues that Ashley’s caused was mid-October. TWO MONTHS for them to come and fix THEIR mistakes. It would be one thing if this was just standard warranty repair a year from now but they never succeeded in delivering the product correctly in the first place like I PAID FOR. This whole experience is ridiculous and I want my money back and they won’t even do that. I recommend NEVER buying anything from them and if you do, I hope you’re lucky enough to have it delivered correctly or you’ll just be storing broken furniture instead...