Office Depot — Attraction in Hampton

I checked the website for an item that my office needed; it showed 2 available. When I got to the store, there weren't any on the shelf so I asked a sales clerk (Ryan) for help. This is after I had walked the entire store and not ONE clerk asked if I needed assistance. Ryan basically said that if it's not on the shelf we don't have it. I told him that I just checked the website and it showed 2 in stock. He said, "normally, well, unfortunately, ah, usually that means we don't have them. I said, are you sure, he said we don't have them and walked away from me and left me standing there. My husband went and found another clerk who came and scanned the barcode where the item should have been and said well that shows we have 2 in stock. He found them and gave me one. Now, I go to the register where Ryan is now working. he didn't wait on me but another clerk (who must have attended the same customer service training that Ryan did) waited on me. I told her this was a tax exempt purchase, no response from her. I told her again, this is a tax exempt purchase, before I could even finish the sentence she cut me off and said I heard you. I glanced over at Ryan and told him that the item was indeed in stock and he said nothing to me. However, the clerk that is waiting on me snapped at me and said, "it happens sometimes". I replied, what should have happened was for Ryan to at least make an attempt to look for the item. She said, "well you got what you wanted". I said, "yup, sure did but you won't have to worry about me shopping in this store again. EVER!" and walked out.

This is NOT the first time I've had sorry service in this particular store, but you can bet it WILL be the last time. Online shopping for us from here on out. Kudos and shout out to the employee who actually took the time to find the item for me, wish I had gotten his name because he is a hero. Perhaps he should facilitate the customer service training from...

The copy printer service team, and manager on duty available 5Nov2020 at 4pm in the Hampton, VA store DOES NOT follow their on store policy. Per the manager the copy/printer/ etc service team is only allowed to take orders and not complete them while customers wait. This was NOT the case today. I watched as the service team assisted customers with orders, process/complete them on the spot. Taking on avg 10 to 20 mins with select customers while line of 5 or 6 people wait. I was not a "selected" customer, my service request would've taken 5 -10mins to complete including payment. I come to this location often for supplies and to bind documents. Today was the same request, and to purchase an all in one color printer.

The team available today along with the unkind unconcerned manager need re-education on customers service, professionalism, and their store/company SOPs.

Response to Anabel, thank you for the reply. I trust that the SOPs respect confidentiality, but one can never be sure after uploading or sending via email, etc. I print my documents on cardstock purchased at this location and bring them in for binding service. I contacted your location to confirm same day service. As I normally do. Since all customers are NOT treated equally I've taken my business elsewhere. I will raise the issue to my corporate office as the Office Depot is a perfered vendor used frequently for in office supplies and work from home supplies.

Thank you for the many other kind services rendered. Going forward this location will be a last...

Granted I placed the order on line and for store pick up today, I’m expecting I can come to the store and pick it up, or I will get a notification that it won’t be ready until the next day, but it didn’t - or else I would have not proceeded in ordering it. The store was in Hampton. The print staff Brent said that it can’t be done, but I needed it for the parade the next day for St. Patrick’s Day. I talked to the manager if there’s something he can do it but he said none. I asked him it can be transferred over to Newport News he blatantly said no and the only option is to come back the next day and still talk to the print manager or staff. I called Newport News and the young lady said she will do it. I was able to get all 3 posters for the float and she was really customer friendly and professional. The manager in Hampton needs some training in customer service. Not only the store lost a business but it left a very bad impression of the way he handled matters. He wasn’t empathetic, didn’t offer a solution that is realistic, and worse, he denied the fact that my order can be transferred over to another store - which is a sign of inefficiency and not up to his job description. I would highly commend Imani Joyner for assisting customers in urgent need like myself. I can’t believe at this day of time there are still good work ethics and professional that exist among business- impressively displayed by Ms. Joyner. Although I’m from Hampton, I will never do my business there and encourage everyone I know to think twice going...