Authorized Retailer UScellular & T-Mobile — Attraction in Hartford

We recently visited a US Cellular store with the intention of purchasing one iPhone 16 and a Samsung Fold 6. What followed was one of the most frustrating and unproductive retail experiences I've ever had. Firstly, the salesman assigned to us demonstrated a shocking lack of product knowledge. When asked about the iPhone 16's features and the differences between it and the iPhone 15, he could only reiterate the limited information on the display card. For a device costing over $1000, this is unacceptable. Customers deserve informed assistance, not vague generalities. Secondly, the store's inventory was incredibly limited. They only had one color of the iPhone 16 in stock (pink), which I find hard to believe. Thirdly, the information regarding trade-ins and promotions was inconsistent and misleading. Initially, we were told they didn't offer trade-ins, only to be later informed of an 'in-store credit' option after I mentioned Apple's trade-in program. We were also told that promotions were exclusively for new customers, which is a disappointing policy for loyal, existing customers. The most frustrating issue was the attempt to force us into a 36-month 'rental' agreement, with the option to purchase the phone outright after 15 days with a contract. This expensive scheme is unacceptable. We were not interested in signing a contract for a locked phone at a higher cost than what we currently pay. Ultimately, we left the US Cellular store and went directly to the Apple Store. There, we purchased an iPhone 16 Plus, a charger, and a screen protector for less than what US Cellular was attempting to charge us. We also received personalized service and a helpful tutorial. Furthermore, the general atmosphere in the US Cellular store was unprofessional. Multiple employees were engaged in personal conversations, ignoring customers, while our salesman struggled to provide basic information. This experience has severely damaged my trust in US Cellular. This likely would have been the easiest sale they made all day. We are now seriously considering switching our lines of service to a competitor that offers better value, transparency, and customer service. Do better,...

I purchased a tempered glass screen protector at 1:00 PM, i got into my car and drove to my place of business 45 min. I recieved a call, i went to swipe my phone to answer and the screen protector cracked and spiderweb. I called the store and spoke to two individuals. The first individual said they dont offer refunds for screen protectors. I told her it had a lifetime warranty. She said i can pay $9.95 or nothing. I asked to speak to the manager. The manager told me they cant replace a screen protector for doing its job and there was no way my finger cracked it. She said otter box makes thoes and it just cant happen. While i was speaking to her i was holding the screen protector with two fingers and i said, its cracking as we speak. The edges are cracking in andnits falling apart. I said there must be a defect or something wrong its falling into pieces as we talk. She honestly could not believe me. WOW, i guess they got me, I must be lying trying to pull a fast one over on them? I must have smashed my new phone and the screen protector saved everything, not a scratch on it. I will ensure i go out of my way to never purchase anything from this store. Also FYI, the first lady informed me i could pay them $9.95 for a replacement, well just go to the website and get it for $3.95. Guess this store needs $6.00. What a joke, if you have amazon you can also purchase the same product for $20.00 cheaper. Guess i should have waited. What an absolute horrible way to treat...

I was greeted with happy faces and warm smiles. Amy and Adreanna are God-sent; I went in with a broken phone that fell in water at work and wouldn't turn on what so ever. I explained everything, and Amy went right to work, trying to figure out what my best move was. I was a bit worried at first about switching networks. Amy walked me through all the steps and what worked best for me. We got all the paper work done only to find out we couldn't proceed because I did not have my SSN on hand. I told her that I haven't spoken to my family since my phone stopped working, and she gave me a phone to use to talk to my family until the next day. I went back the next day and Adreanna walked me through the process again and picked up from where we left off the day before. We breezed through the final process; she put all my phone accessories on my phone, and we were all done. I just want to say a big thank you to both of these awesome ladies for going above and beyond to help...