Festival Foods — Local services in Hartford

Just moved to Hartford and decided to go grocery shopping at Festival instead of Walmart for a change. Long story short Assistant manager Jack overheard my 2 kids (age 6 and 11) disappointment when we told them we would not be able to get them the little stuffed animals they each picked out. Jack very discreetly and respectfully approached me on the side and said if it was okay with me he would be happy to allow my kids to take the stuffed animals for free. I raise my kids to always lend a helping hand and give when you can, and to know karma does exist. We have done quite a bit to help others, donating food, toys, clothes even money. This was such a kind gesture and showed my kids it does come back around. Coming from Milwaukee we don't see this all too often. Jack didn't have to stop what he was doing to acknowledge the situation let alone give them the animals. That was probably the nicest thing a "stranger" has done for my children and I cannot thank Jack enough. The gesture may not have seemed like a big deal to him but to my children, myself and my husband it really meant a lot. Jack is a reflection on festival and I can assure you just because of his thoughtfulness we will continue shopping at Festival. Thank you Jack, it is more appreciated than I can say. Thank you Festival for recognizing this amazing human being and for having people like Jack...

First off, I really like this store. The prepared food choices are nice, the produce is fresh, and I like the organic options. Also, the butcher area has a nice variety of meats and grilling options. then to get to the check out. So many times, I only see one or two checkers at the most. and most often no baggers. I like to have my groceries bagged while I look at the scanner to make sure the items are scanned at the correct prices. As with yesterday, I had a large number of groceries, and I had to bag them as they started to pile up. Thankfully the person behind me caught the checker scanning her items in my order even though she had one of those separator bars on the belt. The checker put it back, but I had to tell him to remove it from my order several times. I get it that staffing may be short, but can we get at least one bagger on the lines. I don't mind waiting in line most...

Today my husband and I visited Festival in Hartford as we do once a week. Our two year old grandson was along and helped us load the cart and get our groceries. As we were checking out two women from the service desk approached my grandson and me and asked if we would like a little stuffed toy. I said, " Sure!" The ladies said they had been watching my grandson as he shopped with us and told him he had been such a great little shopper. So he was able to pick out a little stuffed toy for free! I was so impressed by this gesture. We have always told others how friendly all the people are at your Festiva,l and today they went above and beyond! My grandson was so happy. My husband and I were very impressed with the kindness of the staff and will be coming back. Thank you for making all of us proud of our grandson and making our day so bright! Keep up...