Spectrum Store — Attraction in Hemet

What you should never say to a customer: "It's not my problem." What you should also never say to a customer: "You're giving me 'an attitude." when the issue starts with you've got someone who's had some negative experience with installation, has to return some equipment, and is very stressed out about getting to work on time. That someone sees everything moving in slow motion while the clock is ticking. When he thought he was going to have one of the reps attend him, that person went to the back to go on his break or for whatever reason the rep just left his console to go to the back. Then he has to wait in line again while someone else is attended. Finally gets his turn. The rep he gets starts by asking some irrelevant questions. He doesn't have time for this. He just needs to drop the equipment off and get out of there. This issue started with Spectrum getting their installation dates mixed up and so exasparated the customer that he decided to cancel service. The equipment that was left was a box left by UPS on the wrong date and not wanting to take a chance that something was tampered with it because it had been opened, and found like that at the front door, it was taken back to the store..... The customer then tried getting Frontier as internet service but they said they didn't service the area. So like it or not back to Spectrum.... But I didn't have any time to explain all this at the moment. I work three jobs and I was running late to my second one that day. This rep who was attending me made me feel like I was talking to an automated service. I was trying to convey that I just needed to drop this thing off and get out of there but again the rep is on automatic being just quite frankly apathetic to what my situation was and then finishes it off by telling me I'm giving her "an attitude." As I told her then. She could just show more empathy and not be such a machine and No, it's not her "problem" but there is google reviews which is why I'm writing this. Not everything is one size fits all with a happy la dee da corporate smile and there should be a way to drop off equipment without going through all that business I had to go...

Although the store employees were pleasant 11 knowledgeable but you have to take a number sign in and wait about an hour and a half just to pay your bill but on the other hand inspection is nothing but a big con artist that does legal extortion and they get away with it I want a program called internet assist because of my low-income and I was given a exclusive offer to use mobile service for one year and a discounted price well let me tell you I had nothing but problems for the first 11 months and I ended up with a bill of over $2,000 Spectrum has automated system that goes into your bank and discharged money left and right it's like a bullet ricocheting inside a teller overcharging you and then when you complain then she always sorry will give you credit for it the people on low income cannot eat credit they literally took food out of my mouth when I went to purchase Groceries on 3rd week of the month when my car was declined because they overcharged me. I was paying $29.99 for my internet service with no problem onto the mobile service showed up and it was nothing but problems I didn't expect that from Spectrum I had more respect for them before now they're worse than that other company called Dish Network the bill from hell that's all I got to say about that this is a true experience if anyone would like to refer me to confirm it I have documents and everything to confirm everything that I'm saying and that's what I say about...

Beware of "monthly service base" for monthly billing. I had very poor service, slower then usual internet and demand not in sync, the sound and picture did not match. After multiple attempts to get it right, I decided to move to another provider ($124.44 a month CHEAPER). SPECTRUM changed their way of billing three years ago. They now charge for the full month, even if you use only one day. I turned in all equipment and they turned off services but still billed for the whole month. Meaning absolutely no possible way to use services, they still forced bill payment or they will send me to collections. I spoke with several different reps requesting a bill adjustment and a supervisor, none were willing to reduce final bill. I was not told before disconnection of their monthly service billing. They said I was informed via their link and billing statement. The sup said the FCC did not mandate they had to make sure I recieved the info, no confirmation was needed according to him to charge all customers like this. After 24 years with Spectrum, including time with Time Warner this is how a long term customer gets treated. I do not recommend Spectrum because of their poor customer service and their monthly service price gouging. I am glad I got new provider for my internet for a lot less a month, with faster internet services! Spectrum, you could do a lot...