El Pollo Loco — Restaurant in Hemet

It was ok. One of my items on my order was a taquito. It looked like it was left out probably all day. It was actually cold & split more than half way down with the meat crusted from exposure. I never in all my life have been served a cold taquito anywhere. Or a taquito that looked like that. I would have been better off getting a frozen taquito from the grocery store & cooking it myself. There is more meat in the taquitos from the grocery store. When I went to the counter I asked for a replacement because mine is cold. It was snatched from my hand by the employee without a word & thrown in the trash. I walked away for a minute to give them time to make my taquito. As I walk back up to check on my order. A manager & the employee is speaking very rudely about me in spanish. Little do they know I understand everything they say but they assume I don't because I am not Mexican. I will not repeat what was said, but I will say it was very racist. They hand me my taquito I respond "thank you, have a nice day" in Spanish & walk away. Their eyes light up with a uh oh look on their face. There is no diversity in this location & I WILL NOT be eating at this El Pollo Loco ...

I was very unhappy with my recent interaction with this Pollo Loco. I ordered a Baja Shrimp salad through the drive thru. I got home & realized they gave me chicken instead. I do like the chicken, however I was really wanted to try their new item. My uncle went back to have them switch it. All they did was remove the chicken from the top and replace it with shrimp. I thought this was the wrong way to resolve the issue as it was their mistake to begin with, we had to waste time and gas to go back, and we still did not get what we asked for. The salad has different components which is why I wanted to try it, it is not as simple as switching the protein. The salad I ordered has pepitas and queso fresco, no corn. Definately, not the right way to handle this situation. It felt as if they were upset we called them out for their mistake and did not take the time to correct THEIR OWN mistake....

It was a very nice experience. The food tasted fresh and delicious! Our server was the same one I had last time I was there and he gave us a discount on our drinks and went out of his way to make sure we were well attended to.

There weren't a lot of people in the restaurant and they were playing Mexican music fairly loudly, but it was enjoyable. Honestly, it was a festive environment, and even while cleaning up everyone looked like they were having fun and enjoying each other's humor, but all while keeping a clean and professional atmosphere.

I got the Avocado Bowl and it definitely hit the spot. How nice to have delicious fresh food made well for only a very reasonable price. I'll definitely be...