IM Gallery — Attraction in Highland Park

To anyone looking to host an event here, I would strongly advise otherwise. The space is affordable, but the owner’s customer service is unmatched. Marc the owner, is extremely arrogant and unprofessional. I was introduced to the space by the owner of the consignment shop that’s connected to the venue. At first interaction, Marc seemed friendly and somewhat approachable but later interactions proved otherwise. Things took a turn at our second encounter. At this time, I brought my mother along with me to view the space in which she had ONE concern about the pricing. Her concern was that the charge did not include the set up or cleanup for my event. This was unusual because most venues include that in their package pricing. If the owner had no involvement in either situation, why would we be charged extra for doing the work ourselves? Marc then agreed that he would reduce one hourly rate based on her concern. After that interaction and the owner’s demeanor, I was unsure if I still wanted to have my event there. I took it as maybe he was just having an off day, even with doubt I moved forward. Throughout the process, including me giving the event deposit, I sensed there was some sort of issue with Marc. It could have been due to the fact he referenced my mother’s “behavior” on more than one occasion. WHICH IS NOT PROFESSIONAL! At this point, I was confused as to how someone asking about pricing dictates someone’s behavior. Furthermore, who are you to judge someone’s behavior? Marc stated via email that the experience was insulting. So are we not allowed to ask questions? If we do ask questions, it’s insulting? Hmmmm? Mark also added that he wanted to cancel my event prior to all of this even happening, but stated he didn’t because he was being “accommodating”. So, what he is saying is he is going out of his way to “accommodate” me for a service that I paid him for? Hmmm again? To get to my point, he flat out told me four weeks prior to my event that he would prefer if I had my event elsewhere. Insinuating that I self-cancel in the same email. So much for being accommodating. So I did exactly what he wanted, I cancelled. I would rather go elsewhere and pay more money for better customer service. You get what you pay for I guess. He had zero remorse and has yet to apologize for the inconvenience. So if I could give a negative star, I definitely would. No reply...

IM Gallery is a very nice studio in Highland Park to take classes or host an event. They offer all kinds of dance classes and Capoeira for...

Hosted a small gathering here. Marc was a delight to work with and so helpful and understanding. I would highly recommend IM gallery....