Empire Nissan of Hillside — Attraction in Hillside

GO SOMEWHERE ELSE. If I could give zero stars, I would give zero stars, unfortunately google forces me to be generous in this scenario and give a 1-star rating. I have and will continue to tell everyone I can to avoid this dealership at all costs and avoid the potential of falling victim to shady business practices. Long post beneath if anyone cares to read, but ultimately do yourself a favor and go to a dealership that operates with integrity and accountability for itself and the employees that represent it.

I went in there with a fam member, (he was part of problem). I was knowingly over miles, didn't want to pay over miles AND get a new car. So the goal was to have over miles forgiven, or i'd buy out the car i had. This fam member, and the sales representative told my wife and I that as a repeat customer with Nissan , my miles would be forgiven and if they weren't, to call them. When I got the bill I called, they told me to call Corporate which i did, only for them to tell me only the dealership has the authority to take care of over miles, which begs the question of why at POS would that not have been disclosed? If you have ultimate authority to take care of the miles....then it's a yes or no, there is no "should", you are or aren't. We called in January and spoke to some1 in Finance. At first he was confused about the amount, he said he'd look into it and get back to us. He did not. We had to call back several times to get back to him, at which point the story line changed. Now the story was that we agreed to pay the over miles, and that our down payment amount on the lease had been "reduced" so that we could pay the over miles. Furthermore, they said they would not at point of sale have been able to determine the over miles amount, so they would not have been able to agree to it. This obviously being a cop out since over miles is as simple as the amount of miles over multiplied by the per mile rate and everyone in america has a calculator on their phone. Next ? was if you didn't know the amount, then how did you know how much to reduce my down payment? That's a contradiction. Same guy said he'd look deeper and get back to me. He did not and in fact ducked several calls and voicemails for weeks. I ultimately had to call and ask for someone else, who then had me email the GM. I explained the situation to him via email, he called me, i explained again, and he was to call me back next day and did not. I gave him ample time, assuming he was doing his due diligence, I did not want to rush anyone into a brash decision, knowing full well the validity of what I was saying. After some more attempts, got back to him to which he put all blame on my fam member, basically calling him the scam artist. He said none of his people were involved, which makes no sense since my fam member wasn't a current employee, how would he have worked out the figures of the deal before I got there? I reiterated that my uncle contacted a sales rep there, he discussed a deal on my behalf with that sales rep, who would then have had to have the deal approved by someone in finance as is the nature of buying a car, so at bare minimum, there were two employees involved from his team to which he denied. Again, the sales rep told me verbatim that miles would be forgiven. I was also informed the sales rep on the deal was on "medical leave" so she was not available. Everything from start to finish was awful. The lack of responsiveness, ducking calls, the story changing, and the lack of accountability is appalling. Lesson to myself, and to all, don't put your trust in anyone but yourself, and no matter what anyone says, PUT IT IN WRITING. Not everyone operates with integrity these days, so protect yourself in every possible situation. The only reason I didn't pursue litigation against all is because I settled the amount down to a reasonable number where it would not have made sense to go to court. Nissan isn't a company I'll ever bring business to again, period. Corporate allows franchises like this to smear their brand by operating...

I have been dealing with this particular location for years. I may have had 5 leases or more from them and my last experience with my pathfinder was terrible but that’s not what this review is about. It’s about the rudeness of some of the people that work there. They have a charging station and a little over a month ago, I leased an electric car from here. You will definitely have to wait to charge if you decide to use it and that’s not an issue to me at all. Today I have been here for about 2 and a half hours waiting and again no issue because I’m working in my car. I cleared my schedule due to already knowing about the wait. There has been a white Ariya sitting here while others were charging. After all of my time waiting and upon me pulling up to charge, one of the workers here decides now is the time to charge that car. Now look I know this worker knows I have been waiting because I have seen him since I have been here today and other times when I came and even if the car which was at 57% when he put it on to charge required to be charged at that moment, he could have at least said something to me. I wouldn’t mind the additional wait time but it’s the rudeness that bothered me more. He just plugged it up and walked off like nothing. I have been a loyal customer for years and this has definitely solidified that this will be my last lease here. I’m not saying he owes me anything at all but I can’t deal with being disregarded and the complete rudeness of someone that works at a business that I have spent my hard owned money at for many years. Even if he didn’t realize that I have been here for so long, common curtesy would have been to say, I apologize but at this time, I need to charge this particular car for the business, would you mind a little longer wait. I mean something, this is a business and even if you don’t really care about customers, you can at least have some respect for those that spend money at your establishment. Other than that to be fair, most of my interactions here have been positive but please go where you’re appreciated. *Update: I’m charging now. Once the other car was charged up, I went inside to see if I could now charge. The guy at the desk said that he was unsure of who the car belonged to and that I should just wait a little more. I just said ok. I was in my car for about 3 minutes and the same guy came out and moved the car over to the service area and then walked back over and went inside. He was really polite as he asked me to move closer to the charger so no one could hit my car. The wait seriously took forever but prepare for that because it can and will happen anywhere. I just feel that that other worker could have at least communicated and not been rude. Electric cars and charging will definitely test your patience but the workers should...

Complaint

BEWARE OF SCAM

Remember this name - James - he is the General Sales Manager of Nissan 22 Hillside NJ. He is a parasite, fraud and a con man that blocked my deal from from working out after making an agreement with the sales person and manager at the dealership. I shook hands with the manager after light negotiation of a rate and trade in that worked for both parties.

Story: I have a vehicle to trade in with an extremely minor and small dent/crack to the plastic exterior. The salesman was very nice and professional with outstanding presentation. He had me test drive a base model 2023 Nissan Rouge S AWD. Afterwards, he called my current leased vehicle’s financial department and got a trade in quote. After a few hours, the manager and sales person sat down with me to reveal that, according to them, the vehicle was in the negative equity because of a tiny crack on the plastic of the vehicle, otherwise functioning perfectly and well-maintained. Understandably, if they do not want to accept the trade, I totally understand and will be on my way out. Although the manager assured me that they would love to keep my business and would still take the trade in (they can obviously make profit and flip my current vehicle). We worked out a lease monthly payment and down payment that worked for me as the customer. We shook hands and I was ready to give them the down payment.

This is when things took a drastic and sudden change. James rushed to our desk, shook my hand, and blatantly stopped the entire lease process stating “No we can not make this work, you cannot have this deal. It doesn’t work for us.” Just 5 minutes ago I had agreed and shook hands with the manager and sales person, they had acknowledged and agreed to the numbers they had ran with me and went over everything in detail. James literally doubled the numbers, took over the deal like a parasitic creature, and made the entire interaction horrendous. Clearly he wanted me to get emotionally hooked on the vehicle and profit out of the situation. It was the most disgusting and unprofessional trick he tried to play on me.

I have been leasing cars for 6 years and I can smell a scam a mile away. I have NEVER in my entire life felt so tricked and taken advantage of. I asked for my keys back and left. I can tell the sales person and manager felt really bad and tried to talk to the GM, but he wouldn’t budge.

I hate leaving a bad review but I have to, so that customers are aware. The dealership is nice, the people are nice, but this man is a horrible person that drives customers away or tricks them last minute into taking a deal that is too much. He is emotionally manipulative and should get reprimanded for his action and extreme unprofessionalism.

I will be sure to let everyone know of this...