ACE Hardware Inc — Local services in Hillside

I went there because I wanted to support local/private business owners even though prices were higher than big box stores during this pandemic. Had a few things I ordered but should've gone to Target or Home Depot... 1) Website said all items were available in store within 4 hours (for pick up) but got email 3 days later that they don't, so will be shipped to store getting warehouse. 1 week delay. 2) Chose this site because they offered curbside pick up according to the website & confirmed in email receipt. I called when I arrived and was told "no curbside pick up." Fine, no biggy, but staff was somewhat rude on the phone, I don't know why... 3) They sold a small 5oz hand sanitizer for $7 and that bothered me so I didn't buy it - price gauging is illegal in NJ. 4) Google and their own website's store hours are incorrect. They close at 4pm & not 7pm on weekdays; I know because I went and was closed one day. 5) You'd think small business owners will have better customer service to compete with big box stores but I was wrong with this one. I've never, ever, had a bad experience with Shop Online Pick Up at Store at big...

If I could leave a 0 star I would. I went to this place since is convenient and local. I wanted to rent a carpet cleaner and they said they only had one even tho I saw two. The guy helped me was very nice but as soon as I got home I wanted to clean the carpet after I vacuumed. I was ready to clean my carpets I see the filter is filthy the machine looked very dirty. I cleaned it as much as possible and pour the water with the solution and once I turned on the machine on the carpet the water wasn’t coming out to the carpet it was only vacuuming. The guy checked it and saw the leaks and agreed that it was damaged. I took it back and they still charged me for the 2.5 hours even tho the machine they rented and I’m sure the other one they had both were broken. Ive rented from Home Depot and never had an issue their machines always clean and functional and even if it didn’t work bc of a leak they would refund u the money. the owner seems too money hungry and renting garbage machines. Go...

If I could give 0 stars I would. They tried to play me. I went in for the releasable fire safety window guards. I was told it was 41.99 for the 2 18 inch, and 49.99 for the 1 22 inch. When I got to the register the cashier was originally told to ring it up for 64.99 for all three, mind you one is a different size. So I pointed it out how that made no sense she brought it down to the 2 18 inches being $54.99 and the 22 inch being $64.99. I paid for it though I felt I was being played. After paying for it I went back and looked at the price tag. THEY WERE 41.99 and 49.99 !! SO SHE REFUNDED ME $42.44 and said I can’t return which is weird because YOU TRIED TO GET...