Xfinity Store by Comcast — Attraction in Holyoke

I agree with Austin, we were paying $88 a month. EASY TO MOVE IS BS… nothing but problems with our last 2 moves… I asked for a Tec to just check to see if the wire was live. Because last year, the old 1884 Building..We moved into Quickly and were Transferring from an address we lived at for 12 years.. I connected the WiFi box and it wasn’t working.. Because there hadn’t been a line there in years… So I want my WiFi the day I move in not the next day..I do have to say call Monday - Friday during working hours. The Representative was amazing with what she could do on here end. Someone had to come out and PROMISED IT BE FIRST THING 8-10 OUR TECH GUY WAS THERE 8am on the dot… Worked out what needed to be done and was Amazing as well…. So because of what happened at the last place I asked the landlord if it had the internet. Because this was another old building with the apartment completely done over. The Kitchen alone was my dream Kitchen Stove and marble countertop.. beautiful anyway I am going off course. So my husband called and set up the transfer.. She did the same thing.. my husband not knowing after setting up the addressed she says we qualify for automatic upgrade he asked okay now my bill is going to stay the same I have been paying the last year right she said oh No it will be the same blah blah blah!!!! So we set up the date our move in date.. the Tech showed up with a new WiFi Box and this other little streaming device.. All We Asked To Do Was Transfer to new address keep everything the Way it is. I just need the TECH TO CHECK TO MAKE SURE THE WIRE WAS CONNECTED AND I DIDN’T HAVE THE SAME ISSUE LIKE LAST TIME. The landlord said he didn’t know it’s hasn’t been used in years… So I was thinking ahead.. I bring my WiFi Box down go over to connect it and he says no I have upgraded ones and a little streaming box. I said I don’t want a new router this is the new router. This one is being connected my to the line ..I was trying to connect it . I couldn’t get to it he said I got it I had finally and used my router … When he should have said yes you’re wire is live, BYE THANK YOU!!!!! I walked away do my unpacking and come in…..HE hooks my router to that streaming service box.. I am Like what is that..He grabs the remote I look at my tv and it looks the same way my TV does already.I said we don’t need a Box to stream, our TV DOES JUST FINE I DON’T WANT IT TAKE IT OFF AND TAKE IT BACK… WE DON’T WANT any equipment I need you to get that off my TV and take it with you…The WiFi Box take it back and The little streaming Box we didn’t want He kept saying oh which part of your promotion and I’m like what promotion all we did was just transfer a move and now they’re trying to charge us the $315 my husband went and tried to return the box at the store and they wouldn’t take it which is absolutely insane… It’s a their property and we don’t want it they can go charging for it and we don’t want it. They adjusted our bill right so going forward is right actually it’s lower 😜 but they’re still haven’t taken off the charge $315 they want for the month of September, no we paid for September autopay 2 days before we moved to the new address… Right after so it was a transfer we shouldn’t be charged. It was just a transfer literally on the same STREET… going forward the charges are right.. BUT THEY STILL WANT THE $315 for the month of September…. all we wanted is transfer and tech to make sure that the wire was Live that was it. We didn’t ask for their equipment..Then Nope they can take their box back….Well they got a problem coming because I am going down to the store and dealing with it…. Don’t call because their customers service SUCKS !!!!!! I’m going END IT THERE THATS A WHOLE OTHER STORY!!!! 🤬🤬🤬🤬🤬🤬🤬 Very disappointed for being a customer...

This idea of putting the store in a mall and the whole set up is ridiculous. They have a greeter that basically takes your name and has you take a seat. I sat waiting not having a clue how long the wait would be. At least at the DMV you get a number and they post what number is currently being served so you can maybe take a walk. So...the two people that are attending to customers are overwhelmed by twenty people waiting and being tooooo nice. The other two people working were the greeter and someone that really was just attending to angry customers. One associate stops assisting their customer to assist the other associate that is having trouble with a transaction...so now there are the only two associates working attending to one customer who had asked 50 questions about packages for one TV. They have stools for you to sit at the counter while they are finally serving you. This alone is plain stupid! Get us in and out! Don’t make people comfortable and relaxed so they stay and want to chat! It was as if they are trained to give you the ‘STAR’ treatment....only when you FINALLY get your name called. When I finally got called to exchange my box I told the guy let’s make this quick. The exchange was quick (THANKS) but when I got home and opened the shrink wrapped cable box I wanted to toss it! It apparently was someone’s return because it was FILTHY! Sticky stains, hair, and dust all over it!! I immediately called Comcast to complain and although they will send me another box I am appalled that this happened. I am certain a disgruntled worker did this because this box was GROSS! PS...I won’t EVEN get into the whispering....the two people I had contact with spoke toooo quiet and made me feel deaf! On the other side of the spectrum one of the associates was singing out loud in which was annoying in itself. Maybe it’s just me but I hate when people sing out loud in public...especially when they have horrible voices. I will certainly try never to have to go there again even if it means waiting a couple of years to...

For family members of Senior Citizens, be wary of letting them communicate with @Xfinity . My 74 y.o. Mother had a customer service call with @Xfinity December regarding her cable, by the end of the call her and my 78 y.o. Dad were upsold 2 cellphones and a cell phone plan. My parents who both suffer from memory loss and my dad who is in a nursing home and can barely operate a phone, already have cell phones via Verizon. This was NOT a suitable purchase for them. A couple weeks after the purchase my Mom realized what she had done and returned the phones (unopen and unused) but was past the narrow return window and was rejected. I've been helping my parents with their finances as they suffer from memory loss and my father needs 24/7 medical care and neither are capable of handling these matters. I only found out about this purchase months after the fact. I called and spoke with @Xfinity multiple times and explained the situation, asking for understanding & sympathy and ask if @Xfinity would do the right thing and accept a refund, cancel the subscription and take back the unused phones. I wasn't even asking to retroactively reimburse my parents 6 months of unnecessary payments, but to cancel the subscription. I was declined. I sent an email explaining the same and didn't receive an answer. I am not accusing the customer rep in December of knowingly taking advantage of 2 Senior Citizens with mental & physical health issues, one of which a retired Air Force Veteran. What is clear however, is the company's acceptance and tolerance of continued predatory treatment of Senior Citizens AFTER knowing the details and timeline. I've spoke with multiple people and departments to no avail. The lack of integrity is extremely disheartening from an otherwise reputable provider. I'd encourage others to find a different provider. Especially if you value common decency for Seniors who are vulnerable to being taken advantage of. I hope Xfinity...