Allure Hermann Park at Med Center — Attraction in Houston

In brief, this apartment building lives up to what it's web site advertises. It is very safe and provides near resort level amenities. Specifically the garage is secure with 24/7 valet and full gate protection. The rent is similar or better to basically all their competitors in the area.

I have lived here for only a few weeks but some of the things anyone would wonder are already clear. The leasing agents are responsive and professional. Stephen was my main person and he did a great job answering questions and even taking photos to help me understand what my apt would look like as I was signing a lease sight before I even arrived in Houston. The concierge desk guys are also excellent, helping guests who need it with groceries and other items. They are very organized with package handling and have handled some special requests I have asked of them for some shipments. They recognized me within a few days and are very helpful and genuinely care about doing a solid job.

Cleanliness is excellent here. The entry, pool, hallways, gym, and other public spaces are immaculate. In rare instances people's pets crud things up but the staff takes care of those things immediately. They are very attentive to the condition of the pool to reposition chairs and have things available ant time guests want to enjoy it.

The gym is impressive. Far above any hotel gym I've ever seen. It's not quite at a full LA fitness or premium gym, but it has a heavy bag, paired dumbbells from 5-100 pounds, 2 flat benches, 2 bench presses, a Smith machine, power rack, and a dozen or so bike and treadmill machines. There is also a mirror dance studio approx 20*15 feet. It's spotlessly clean. The bathrooms of the gym also feature saunas.

There is the party room for use any time you want or reservation if desired.

When I arrived in my apt, again sight unseen, I finished my leasing paperwork and was in with everything working within 15 minutes. The apartment was pristinely clean. Perfect!

A huge concern for me was garage break in. Many other apartments around this area have reviews indicating the garage is not secure, even ones where rent is similarly priced. This building's garage features a full drop down gate to prevent anyone getting in without a tag and the front entrance is staffed 24/7 by valet guys, who by the way treat your car with respect. Very secure.

When small issues arise such as parking tags not being available the management takes care of the issue professionally. They gave me free valet use until my tag came in a few days later. Can't beat that degree of service.

There are two semi quiet work rooms featuring a scanner and printer and several computers. There is also wifi available in the public areas. The free coffee is commendable quality.

You can determine the location for yourself. It has easy access to the highway and the golf course is nice to look at and the museums are close. They provide a free shuttle to and from the med center from 6am to 7pm. I personally bike the 10 minutes or so to work at the med center.

Small suggestions for the complex. This is a luxurious place so I get the lavishness of things. But it's probably ok to not keep the outdoor hot tub active all day and night if nobody is using it. And maybe reduce the hallway AC and dim the lights at times people aren't in the hallway. These of course are small things to mention but hey, it would reduce the environmental footprint at least a little.

Med center employees (and maybe others?) Get a discount on the application and rent. I'm sure their promotions will vary but ask them about it when you're applying.

Very last thing I'll mention is that if you are considering renting here please consider mentioning to the agents that renter with initials JH whose lease started July 25 referred you. Full disclosure I get a bonus from that and so do you. But everything I wrote is true and the photos here are representative. I contacted a resident this same way to make sure everything was as good as it sounds. And in my opinion it is. I hope you enjoy this...

ABSOLUTELY THE WORST HIGHRISE IN MY OPINION! My opinion is also based on my first hand experience.

If you are looking for the only high rise without blinds. This is the place! Prior to signing the lease, I was informed that blinds would be installed but are current or back order. Relying on that assertion, I signed the lease believing that said blinds would be installed. In mid-April, I was informed that the ordered blinds had been delivered and installation would be initiated. Despite multiple follow ups in person & via email. For 6 months I was without blinds. Here are the list of issue during my 6 months here.

Failure to install blinds in my apartment for 6 months. Regional manager's response was that I should go buy a rod and black out blind with my own money, even though I was paying over $2000 monthly; Broken lock for the sliding door to the balcony in the apartment, remained broken for 6 months; Malfunctioning app for accessing the elevator to the resident’s designated floor - you will get stuck going to multiple floors but your own; The elevator breaks down quite frequently. Expect to deal with the rush hour queue as a result; Most of the residents and lease agents are aware that there is a Gnat infestation in the apartment and building lobby. However, management provide little to no solutions. Failure to properly install the washer and refrigerator. When I moved in, my washer did not work and refrigerator was not making ice either; Failure to ensure that the apartment is clean and ready for move-in. The toilet remained dirty at time of move in. I had to pay for my own cleaner before I moved in; Inefficient cost-effective move-in process - It is either your move in time is not properly calendar, or the freight elevator is broken or they just forgot that someone else was moving in at the same time as you. Either way, you are going to have to budget more time for you move and that will cost you more money; The apartment is unkept & untidy. They have only one elderly cleaning lady that cleans the entire building once a day (a very nice lady). But by noon/end of the work shift at about 5 pm, the common areas/elevators is dirty. If you expect a luxury apartment to take care of it, this is not the place. Requested sanitizers in the gym as the dispensers was empty when I moved in. For 6 months until I moved out, the dispenser remained empty. During the Beryl storm, the apartment lost power. You would expect a luxury apartment to keep resident apprised and up to date. But there was no communication until two day later. Their excuse was that there was no internet and power. At the time, only one elevator worked. Most new tenants wouldn't be privy to this, so there was overcrowding of the elevators, which is a safety hazard. I brought this to the manager's attention, she responded, there's nothing that could be done. This is just a glimpse of the incompetence of the regional manager & manager.

I expressed intent to terminate the lease 4 months in and for management to follow up to ensure an amicable transition. Again, they showed total disregard for my welfare by their failure to act. Regional Manager, Rene response was that she doesn't respond to emails from tenants. Their action or lack thereof is contrary to its slogan -- “You matter” and the statement in the lease that “We’ll act with customary diligence to make repairs and reconnection within a reasonable time." I moved a week ago & paid my rent to date. Texas Prop. Code allows a tenant to termination the Lease in situation where the landlord fails to make timely repairs. Yet, the same management that failed to meet their obligation under the lease sent me a final statement for over $6000.

Management failed to remedy my issues in my apartment. I was forced to move into somewhere more expensive, and incurred moving cost. Furthermore, I am going to incur legal cost in dealing with them. Make your own decision but do not ignore my experience, other negative reviews, the incompetency &...

2-3 year resident. Notice they responded to my positive review before. Sort these reviews by newest because the previous management was 100x better than the current.

The access control system for the building (OpenPath) sucks! The previous management had this figured out but they came and ruined everything in an effort the keep AirBnb's out (at the expense of residents). I now am required to grant 24/7 access to my location on my cell phone just to access my apartment. To make things worse this system simply doesn't work a lot of times.

As soon as the new management came in they downsized the # of valet and maintenance workers. This means slow maintenance requests and valet is no longer 24/7.

I now get bothered while attempting to use the pool on the weekends. I get told I need to go down to the lobby for a wristband. Just another way they are trying to control access at the residents expense.

The garage door is constantly not working. I have gotten stuck multiple times attempting to leave and enter the building.

The hallways and elevators use to have some A/C in them but now I frequently leave my apartment to be greeted by air that is hotter than the air outside.

Elevators are constantly broken or out of service. As I write this now only 1 is working and all the floor buttons in the single working elevator do not work.

These people charge me $75 a month for an additional parking spot in the garage. Maybe I would complain about this less if the access control system to the garage actually worked correctly.

Going to be fair here and start with it not happening in the building, but there was a crazy shooting here recently where someone lost their life. The shooter then got into a shoot out with the police, stole the police car, came back, 2nd shootout, retrieved his car and left 😨

This is deeper than a problematic period of time in this buildings history. If current management continues down this path this building will be a University of Houston dorm within 5 years :)

If you are a resident and agree with the points above be sure to thumbs up this review so others can see that these points are valid. This is a classic bait and switch. Things have gotten much worse since I first signed my lease, and the painful part is most of these changes were simply unneeded. They had a problem with AirBnB's and decided to make accessing the building a pain in the butt for residents. I have been here many years and all the previous residents I know have moved out or are waiting for their lease to expire. My advice if you are looking is to spend the extra $200 to go to a building managed by Hanover or wait a little while for rent to drop as people realize this building is no longer what it used to be. Fair rent here is probably currently $1,580

Update: I was a little mad when I wrote this but this place has some amazing people here. Doesn’t deserve 1 star but has room to improve.

They are closing the gym for a week to fix floor tiles😒

The only payment option has a fee for bank transfer (yeah it’s only $1)

Update: I’m long gone from this place (3+ months) so this place isn’t my problem anymore😌 I’m a big fan of not dragging things but I left my apartment in fair condition, yet I have not gotten my deposit refunded. I also have not received any communication about why I didn’t get my deposit back. Lol I’m supposed to chase you down to get my $500 back? Not a fan of long email chains and phone calls so I’ll just air it all out at this point, and cross my fingers that the TRUTH costs you more than my $500 monetarily🤞🏾 also moving down from 3 to 2 stars.

50+ people have liked this review 😆I wonder if that’s costed you guys any money 🥲

We can fight back. Leave reviews warning others. 👍🏾 this. Don’t renew. And don’t sign a new lease unless your monthly rate matches these reviews.

We may never force Allure to change their ways but the investor that owns the property may reconsider their contract with them if rents drop and...