Cornelius Nursery — Attraction in Houston

I just left this location about 10 mins ago and the guest engagement that I just experienced was not good. I always have a friendly person when I come in and haven't been in for a while due to working a lot. It is my birthday month and I know a perk is to be able to use your birthday discount. So the woman at the register says that you have to have the correct phone number in order to use it and I did not have it because of change of numbers. Well, in customer service, I don't understand why it couldn't have just been honored because I even offered to show my ID. It seemed like she more so was getting frustrated with me instead of helping me. So I just gave her thr 3rd number and the rewards finally showed up. So then she asks me do I want to use my birthday discount. Well that's why we've been standing here the whole time. So why would you ask me that? I felt like it was more so of being condescending. So then I paid for my items and I have a huge billietiae and 2 smaller plants. I wasn't even offered a bag, or tray or anything. She just moved on to the next guest. I'm just standing there bagging my own items. I am an assistant store leader and I would never treat ANY of my guests that way. We believe in hospitality and I expect the same service when I go shopping. I will continue to shop here but that experience was not good. Employee...

I would not recommend this nursery as a place to buy a Christmas tree. Due to weather issues I had to wait until Sunday 12/10 to get a tree. I am a 70 year old partially disabled female. They still had some decent Nobles but help is almost nonexistent. I finally found two that would do and the man who was helping had left to help others....okay fine...but apparently I was marked as his customer, because none of the other guys would help. So I waited. Then I wanted a fresh cut. I don't care what they say...I want a fresh cut. Last year the charge was 10 dollars. This year 25 ....but....that seemed to be up for discussion.....they just seem to charge what they want. So I paid 169.99 dollars for a tree and they wouldn't give me a fresh cut???? So now I am up to 194.99 for a seven foot tree. The lady who was driving me was not feeling well so I was stuck. Next year I will not go near this place and right now I am looking for a staghorn fern.....I will buy it on line before I give this company another nickel. This is the only place I have ever dealt with that charges for a fresh cut on a tree, especially at their prices. ...

If I could leave zero stars, I would. I went to this nursery a couple days ago looking for a birthday present for my mother and, let me tell you, I'll never be going there again. I saw some of the most unprofessional and honestly upsetting business practices I had experienced in a long time. There was an old woman with a mullet, who I guess is the manger, screaming at the young boys who were employed there, calling them "stupid" and being incredibly condescending!!! I honestly was completely blown away. I would never support a business that allows for their employees to be treated this way. And let me reiterate that these were young boys. Some even looked as young as 15. I could tell they were embarrassed and ashamed by the way they were being talked to. It left a horrible impression and I will absolutely not be shopping there as long as that woman is...