I am leaving a one star review to leadership. The manager was yelling at an employee, putting her down, and humiliating her instead of coaching her. It was a Hispanic lady towards an African American young lady. The young lady was being open to the coaching, but the manager was being abusive. I interfered. I requested her to please stop mistreating her. She knows she was being mean because she used a completely different tone towards me. But did not apologize. She was mediocre and said “this is how I talk to her”. Then she rudely waved her hand at me like I was a bug she was shushing and turned her body away from me saying “whatever”. This person lacks employability skills and does not need to be in any leadership position at all. The young lady deserved to be treated as a human in her workplace. What I witnessed was unacceptable. Another customer said “thanks for saying something”. So, it was noticeable how she was abusing that employee.

Good leaders know that you can provide feedback without being rude. They know you build your employees up so they take good care of your customers. Anxiety decreases performance. Do better.