Hanover Autry Park — Attraction in Houston

Hanover Autry Park gave me one of the most unprofessional, dismissive, and dishonest touring experiences I’ve ever had in 12 years in property management.

Hanover Autry Park was one of the most unprofessional and dismissive experiences I have ever had while touring a property. I came in excited to see this new luxury high-rise, especially since Hanover has a reputation for professionalism and customer service. Unfortunately, what I experienced was the exact opposite.

When I walked in, I was immediately impressed by the beautiful entry doors and lobby. However, two employees standing there looked directly at me but did not greet me. No “hello,” no acknowledgment. I had to approach the desk myself and ask about a one-bedroom apartment. The man began to check, but then the woman stepped in, nudged him, and said they had tours booked back-to-back for the rest of the day and could not show me. I explained that I was ready to make a decision that day, that I had been highly recommended, and that I was touring Hanover properties specifically. Still, they dismissed me and let me walk out the door without any effort to accommodate me.

Feeling brushed off, I checked the Hanover Autry Park website on my way to another property. To my surprise, there were multiple available time slots for tours that same day. I booked one immediately and received a confirmation email at 3:30 PM. I took a screenshot as proof.

An hour later, I returned and showed the same employee the confirmation. He claimed nothing was showing in their system and suggested maybe I booked at a different Hanover location. I pulled up the Hanover Autry Park website on my phone and showed him directly. Even with the proof in hand, I was told no one was available to tour me. This was now the second time I was turned away, first with the excuse of “no availability” and then with denial despite an actual booked appointment.

To say I was shocked and disgusted is an understatement. The office was not busy, there were staff present, and yet they blatantly refused to help me. From my perspective, I was judged based on appearance (dressed casually in sweats and a T-shirt), assumed to be a waste of time, and lied to about availability. As someone who has worked in property management for 12 years and started as a leasing agent, I know the difference between being truly overbooked and simply not wanting to tour someone. This felt like blatant discrimination and laziness.

And to put the cherry on top, after I complained, Hanover Autry Park suddenly became “interested” in me. I received a call from someone saying, “Hi, you were the one who wasn’t showing up in our system, right?” I said yes, and she asked if I was still interested. I told her no, I was extremely disappointed in the horrible customer service I received. Her response? “Oh, I’m sorry to hear that. OK, bye.” Even when given the chance to recover on a recorded line, there was no genuine apology, no effort to make things right, and no professionalism, just a dismissive hang-up.

This is a brand-new luxury high-rise where first impressions should matter most. Instead, the employees at Hanover Autry Park dismissed me twice, lied about availability, and then half-heartedly tried to cover themselves only after realizing their mistake. Hanover should be ashamed that this is the impression their staff is leaving on prospects. If this is the level of customer service provided before move-in, I can only imagine how residents are treated once...

I am currently staying at Hanover Autry Apartments in Houston, Texas, and I am thrilled to share that my experience has been nothing short of exceptional. From the moment I arrived, the staff, including my leasing agent Patrick, greeted me with warmth and impeccable hospitality, ensuring that every aspect of my stay is taken care of.

Patrick, my leasing agent at Hanover Autry Apartments, has been an absolute delight to work with. His professionalism, knowledge, and friendly demeanor have made the leasing process seamless and enjoyable. He went above and beyond to address any questions or concerns I had, making me feel valued as a resident.

The apartments themselves are a masterpiece of modern design and sophistication. The tasteful interiors, high-quality furnishings, and top-of-the-line appliances create a luxurious atmosphere that instantly makes me feel at home. The spacious layout offers ample room to relax and unwind after a busy day exploring the city.

The array of amenities available at Hanover Autry Apartments is simply outstanding. The state-of-the-art fitness center is a dream for fitness enthusiasts like myself, providing access to a wide range of equipment. The rooftop pool and lounge area offer a serene retreat with breathtaking views of the Houston skyline. The meticulously maintained common areas, including the beautifully landscaped courtyard, add to the overall charm of the property.

The location of Hanover Autry Apartments is ideal, placing me in the heart of Houston. It offers convenient access to the city's popular attractions, vibrant nightlife, and a diverse selection of dining options. Whether I want to explore the Museum District, catch a game at Minute Maid Park, or indulge in some shopping, everything is within easy reach.

In terms of security and service, Hanover Autry Apartments excels. The building features secure access points and a dedicated team that ensures a safe and comfortable environment for all residents. Any queries or concerns I have are promptly addressed by the attentive and professional staff, making me feel valued and well taken care of.

In conclusion, my stay at Hanover Autry Apartments has been exquisite. With its impeccable accommodation, exceptional amenities, prime location, and outstanding service, it truly stands out as a hidden gem in Houston. I wholeheartedly recommend Hanover Autry Apartments, and I am grateful for the delightful leasing experience...

I’ve been a resident for the past four months now and all I can say is nothing feels better than feeling brand new! Centered right in the heart of Houston all views are spectacular. It’s a hidden gen that’s finally exposing itself organically. Love the feeling that everything is walking distance from getting into the Buffalo Park run trail to the local restaurant downstairs, Annabelle, Auden, MF sushi lobster ceviche to Turners Cut the new steak house that just opened. There’s also Duo which is a Pilates coffee place that should be opening soon as well and also there’s COMA salon that is very out of this world for all hair needs especially IBE extensions! What a beautiful space and if anyone’s looking to feel not quite as city, but very intimate and everything is arms reach. This is the place to Set your eyes clearly when it comes to living in Houston. I will say Ms. Crystal Egan the Manager is 🔑 for me. she’s constantly overly communicating checking on me at least once a week or every 10 days very welcoming. The hospitality is great anytime I see her. I think of her smile because that’s the first thing I remember when I do talk to her and when I don’t. She honestly is in my opinion a big part of what Hanover Autry is all about. Thank you for always taking care of me even if it’s minor problems or big always has an answer. Thank you Crystal To you and your staff. If you’re a local trying to have a road to independency or if you are new to the city or moving to Houston, I would say this is a place to Rest your head with peace and enjoy...