I have been going to Nail Life Studio for over a year now. They have done an amazing job with my nails and I was really happy overall. I even sent several of my friends there. I am sad to say that due to the disrespect and inconsiderate actions of Nail Life Studio, I, unfortunately, will never step foot in this place again.
A month ago, I went to get a manicure and pedicure. I requested Simon, as I always have, to do my manicure. I was told upon arrival that Simon had a client and would take about 15 minutes to finish. After 45 minutes, and a completed pedicure, Simon finally came and told me that he did not know he had another client. Having had only good experiences with Simon, I understood that things happen, and told him it was not an issue.
When he started on my manicure, I told him I wanted the French tip and almond shape. I was surprised to hear him tell me that he could not do it because he has another client after me. I was upset, feeling I had to deal with the consequences of someone else's poor time management. Although disappointed, I did not argue and told him it was okay to paint them a solid color. A few minutes later, the man that works at the front desk tells Simon that he can do French because his next client had moved her appointment.
As he was doing my nails, I felt like he was rushing. Created a bump look on my nail bed, and instead of almond shape, he filed them extremely pointy. On top of that, a couple of my nails were unsymmetric causing a slated look. I was extremely disappointed but unfortunately, I did not speak up because I did not want to cause any issues or create any tension.
I went to the front to pay, and who I believe was the owner, asked me about the service and my nails. In an unconfident tone, I told her it was okay, not wanting to lie or confess to the problems. She asked me why just okay, and I felt that it would be best to explain that I only had good experiences with Simon, but that today was different. She and whom I believe was a man named Nick looked at my nails and agreed with the unproperly filled nails and misshaped nails. At the moment, I felt comforted knowing that it was not just my opinion but an obvious observation. She apologized and told me that they can redo them for me. Pleased and appreciative, I asked if I could have Simon fix them at a more convenient time during the week. I credited this poor experience to the rush the busy weekend may have caused and knew that I really trusted Simon with my nails. She understood and made me an appointment. I paid and tipped for that day's manicure and pedicure.
And when I returned to fix my nails, I tipped Simon again. He did a fantastic job, and I understood that I was taking time away from him and I was appreciative of this.
Now, this is where things take a turn. A few days ago I had an appointment online requesting Simon. I received a confirmation text and confirmed. I arrived at Nail Life Studio on time and was immediately seated in the pedicure chare. After 10 minutes, the man who works at the front approached me and explained that Simon did not want to do my nails. Surprised, I asked him why. He said because the last time he did my nails I said I didn’t like them. Upset and feeling this was unnecessary, I explained I only had one bad experience with Simon but I would still like to continue having him as my nail technician. He said that unfortunately, Simon was refusing my service, but they could provide me with another technician. I felt humiliated and embarrassed. Not only to have customers staring, but also to have Simon seated a few seats away. I calmly said no thank you and left.
Looking back, there were more professional ways that this manner could have been dealt with. Having made the appointment prior, I wish that I was informed of this via phone before arrival. Although unfortunate, the moral of this story is that if you do not like your nails at Nail Life Studio, do not say anything because you may be...
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