FABRIC DECOR — Local services in Houston

Disappointing Experience Sometime ago, I was in need of upholstery fabric for trimming pillows, duvets and drapery and started shopping for suitable fabrics. Because the ongoing pandemic protocol has impacted business availability, consumer expectations and resources, I decided to check out alternative options. Since I was in the area and looking for specialty fabric, I visited the Fabric Decor store. This was my first visit and I was pleasantly surprised by the merchandising and enormous fabric selection. This includes the drapery sample displays and vast inventory of upholstery trims. There were only two additional customers in the showroom, so there were no issue moving freely about the showroom before making my final selections. After informing the receptionist of my readiness to purchase, she promptly contacted a staff member for assistance. When he arrived, I pointed out the selected fabrics and provided the quantity specifics. He acknowledged that he understood my request and motioned for me to return to the receptionist’s station. Before responding, I asked whether he intended to move the fabric bolt to a cutting table for accurate measuring snd cutting. He displayed a wooden yard stick and indicated that he was not. When I asked why it was necessary to return to the receptionist station, he stated that I “needed to pay first” because I “might change my mind after the material was cut”. I asked him to pause until I spoke with receptionist. Hoping to gain clarity, I returned to the receptionist station who confirmed her associate‘s explanation and pointed to a sign above her work station. Additional discussion revealed that it is the “store policy to collect payment before cutting the fabric because there is history of some customers changing their minds about their selections, before paying”. Needless to say, sadly I did not complete my purchase. My primary concerns should be obvious. Purchasing upholstery fabric and decisions making are not new experiences. Typically, fabric is measured and cut on a cutting table in front of the customer to ensure cutting accuracy and to identify ‘hidden’ fabric flaws, damage, etc. Simply put, the practice of paying before the fabric is cut and unwitnessed is not a good faith business practice- it does not instill confidence or trust. I am not encouraged to return or make a recommendation for this business. Thankfully, there are alternatives-there are a great number of fabric stores in Houston that conduct sound and ethical business practices as well as provide great customer service. Unfortunately. this is not...

Intersting place. More fabric than You can imagine. Wonderful. Getting help. That was rough. Having never been there, every question was answered with another question. That became tedious.

Q: Why go there? Variety. The Upholstry Shop we found, that does impecable work, said to go there. If You go, do Your homework before hand. Get aquaninted online with what Yoy want. Q: Will we go back? Maybe. If we do, we need to simplify the process. If go there first, look on back of sample. Each sample has a scan code which will take You to the manufacturer's website. Helpful.

All in all, prepare to spend some time looking.

Q: Can You save money there? Maybe. It's all about variety and finding exactly what You want. If they don't have organist get it, pick...

Fabric Decor recently reupholster our Sofa, Loveseat and Dining Chairs (21 years old). New sofa and Loveseat (similar to what we have) would have cost more than $13K. Reupholstery of the sofas was the best and cheapest option. They have done an amazing job. Quality is excellent (seems and feels better than new one) and the price was very reasonable. We are very pleased the way they have completed our job. The Manager is very easy to work with and professional, suggested few things which we liked it and implemented. I would highly recommend this business and people works at Fabric Decor. P Shah, Sugar Land, TX...