Ashley Store — Attraction in Huntington Beach

Updated 9/10/2020

DO NOT PURCHASE YOUR FURNITURE HERE. GO ELSEWHERE.

I am updating this review after several attempts to speak with management regarding several on going issues with a couch we purchased. I have never had such an awful experience with any purchase, let alone one this expensive.

June 13th I called customer service after receiving the delivery window. I was informed we were misinformed in store likely so the sales rep would make the commission. I was informed I keep the delivery date or reschedule it for a week and a half later. This was not option as the delivery included our mattresses as well.

June 14th Pull-out portion of couch arrived at 9am prior to us being able to move it in

July 17th Both myself as well as my significant other received texts to confirm the second half of the couch delivery for 7/20/2020.

July 20th Both myself as well as my significant other received texts the couch was out for delivery in the morning. We were able to track the couch up until 10am in the morning, the updates were removed at that point. The couch was never delivered. We tried reaching out to customer service several times as well as the customer service chat. We never heard back from anyone in the chat. After 5pm we were able to speak with a customer service agent. She informed us we did not have a delivery scheduled. We let her know we had confirmed and received texts. She said there was nothing in the system. We asked to speak with a supervisor. She said he was gone for the day and would call us back the following day. We never heard back. We called the Huntington Beach store after hanging up with customer service. We asked to speak with a manager regarding the issue. We were told he would call us back in 15-20 minutes. We never received a call back.

July 21st I called back the Huntington Beach store to follow up on my call the previous night. I spoke with a very nice lady. I explained the situation with the delivery. She said she would credit the delivery fee of $100 to our Synchrony balance (the remaining amount we had financed).

July 30th I called customer service to discuss an issue with the half of the couch we had. Due to the other half not being in the place the cushions were slumping and becoming lumpy as they bottom cushions were sliding around. I was informed the issue with the delivery was our fault as we had provided them the wrong phone number. This is incorrect as both phone numbers on file had not changed and we had gotten texts throughout the day of delivery. The person I spoke with acknowledged she saw a credit for the delivery fee.

August 11th The second half of the couch was delivered.

August 13th We were notified that the credit was not processed and the balance had not been adjusted for the financing as we were informed. I spent an hour on the phone with them explaining the issue. I had to escalate the complaint to a manger as initially I was informed I would need to continue paying off the disputed $100 balance in question. I called the Huntington Beach Ashley Home Store following my conversation with Synchrony. I was transferred to the wrong manager at first, this manager hung up on me. I called back and was transferred to the sales manager Nathan. He said he was not aware of the situation and would have to circle back with the two female employees he had to determine who spoke with me on July 21st. I asked him when I could expect a follow up or answer. At this point he told me “I don’t have time to call customers back” regarding issues or complaints. He lacked professionalism as well as customer service throughout the entire conversation. I called Ashley Home Store’s corporate location. I explained to the receptionist that I would like to speak with whomever would be appropriate to file a complaint against the store. I was rerouted back to the customer service line. She said I could expect a call back in 24-48 hours. I have yet to receive...

HORRIBLE EXPERIENCE. Ashley Furniture online and the store not taking responsibility for anything. Save yourself the hassle and buy from stores with good customer service. Lots of miscommunication, it’s ridiculous for such a big and well known company. Here is my email I sent with details to customer service (I called and they could not supply me with the Huntington Beach location manager address...weird)--

Hello, I am extremely disappointed with Ashley furniture. I called Ashley in Huntington Beach on 11/7/24 regarding the credit for warranty. They explained the side table is not in stock anymore so I would need to use the credit. I explained I have a whole matching bed set (bed, side tables, dressers) and I want a matching side table to complete the bed set and so it’s not mismatched. The employee said he would look into it and call other stores to see what he could do. I got a phone call and email two days later from Ashley customer service on 11/9/24 that the piece of furniture was in stock and it would be delivered to my house. I arranged my whole schedule so I could be home (11/13/24) for the arrival. I got an email confirmation and noticed it was for delivery at my old address, even though I gave my new address to the person over the phone. When I went to change the address online, I had to change a different delivery date. I rearranged my schedule AGAIN in order to be home (11/16/24). I emptied the dresser and moved it out of the way to prepare for delivery. I got an automated phone call from Ashley that said my order would be delivered at 10:10am. I checked online tracking and it said my order was one stop away. I waited for over an hour and there was no delivery and the phone tracking changed to “unable to start”. I emailed customer service online and they said it will be delivered still, I just have to wait the whole time window. I was not confident in the answer so I also called Ashley customer service and they gave me no answer as to why the order was canceled and couldn’t provide me the number to the delivery drivers. I was told a claim case number was made 09897992. I ended up calling Ashley furniture in Huntington Beach and explained the situation since online customer service was no help. I ended up being told there was no delivery order even put in and I shouldn’t have received that phone call and emails. I asked what the store could do for me for the huge inconvenience. I explained I want a matching dresser for the rest of the bed set. I was told they can’t do anything and they can only give me the credit and I can use it if I want. I am EXTREMELY disappointed in Ashley furniture. I moved my whole work and personal schedule to be home for this delivery. I even had my dog sitter pick up our dogs that morning so the dogs wouldn’t be in the way for the delivery drivers. For this huge inconvenience and mistake on Ashley’s end, I am asking for Ashley to make this situation right to a loyal customer. I have purchased several items from Ashley and I can’t believe this happened and that Ashley is doing nothing to make up for it. If I could get even just two side tables that are similar in color and material to the rest of my bed set that would be enough. I have attached photos and evidence. Please email or call me back with what Ashley is going to do. Please also forward this email to whom it...

I went into the store and ended up ordering a bedroom set they only had online. They agreed to give me 10% off so I set everything up. They stated that my chest of drawers and my dresser would be delivered from the warehouse and I would have to put them together myself and that the bedframe would be delivered at a set date and put together by the delivery drivers. I received the chest of drawers and the dresser. I have yet to put the dresser together, but I did receive the chest of drawers and put that together only to find out after I was already done with everything but one drawer that the one drawer didn't have the proper cuts in it for me to assemble the actual drawer. I contacted Ashley furniture and they stated that they would investigate and contact me afterwards. I then got a call within 48 hours from the actual store where I purchased the item in Huntington Beach and David. The manager told me that I needed to bring the dresser back in the original box in order for them to accept the dresser and order another one to be delivered again. I explained to David that I was a single girl living upstairs in an apartment complex. I've already assembled all but one drawer of the whole dresser and it was impossible for me to break it down and put it back in the box so I asked if there was an alternative solution maybe send me just one face of the dresser drawer, or have someone from Ashley schedule a pickup of the dresser. He got very agitated and short with me with me after I asked to speak to his supervisor and then he hung up on me.. then he called back and I recognize the number so I did not answer and he left a voicemail which I have kept stating that he spoke to his boss and they will no longer accept my dresser, no matter what so don't bother, dropping it off to us and we'll give you a $50 discount off of your delivery off the bed which is a complete joke because there's not been any discounts whatsoever app applied to my total when I look online. The lack of professionalism is disgusting to me. I've heard reviews about Ashlee furniture online on multiple social media platforms saying do not buy from them. Customer service is awful, but I thought their stuff was cute so I wanted to get the furniture and when I say, I will never buy from Ashley furniture again I mean it. Their customer service is awful and David from Huntington Beach is a so unprofessional and rude. do yourself a favor shop at living spaces for somewhere else, that actually values their customers and that will actually fix the...