Kure CBD & Vape — Attraction in Indian Trail

My wife and I have been customers at this location since they opened, but recently the service has gone down hill. I don't know if it's new management or just poorly chosen employees, but the last few interactions here have been horrible and tonight's was top tier intolerable. You should not shop at this location. We've been in plenty of times with one of our kids with no issues. This evening after going to dinner, we made a last minute stop in with our son. He had never before been asked to go outside or sit in the car or, as he was tonight, for an ID. There were 2 people working whom I've never seen before. One was super friendly the other seemed like something was off the moment she emerged from the back. One, umpromptedly, decided to make comments to my wife that we all needed to be ID'd and because my son didn't have an ID they couldn't talk to him about products (he never asked the employee anything). I took time to chose 2 new flavors, more coils, and picked out a replacement pen for my wifes busted one. Then while at the check out my wife casually asked me if i needed anything else, which sparked my kid asking my wife and I what something was. So I explained and informed him what that was. At this point the employee who had just been in the back on their cell phone comes back up and says "we can't proceed cause it seems as if he's (my son) is a part of this transaction". They made some comments about the manager watching cameras and listening in on the audio. I asked to speak to the manager so they called her and I was told it was because I was telling my son what the various parts of the products were. After retorting that reasoning made no sense i was told "well you wouldn't take a kid into the ABC store and tell them about all the different alcohols". After replying that I would make my kids informed, and that ABC stores don't allow kids in all she could state was "that there are multiple signs about being 21+ all over the outside". If that's the case why wasn't he asked to wait outside/in the car when we arrived? Why have they never been asked before. I get that I'm just a very small piece of this places income, but I chose to spend my money there cause of the people that were there before. They were amazing, informative, mature, and made you want to shop there. They made you feel like a regular. Unfortunately, it's obvious that's no longer the case. This place needs an entire overhaul. I repeat, you should not shop here.

This blatant corporate CYA response just proves my point even further and showcases their incompetance. If this is in fact the policy, this should have been stated upon entry, not DURING check out after 30 or so minutes of shopping around and picking out products. Not only did this mean we could not make our purchase from there. We did not have enough time to go to another store to fullfill our order that night. I hate to be a whistle blower, but that wasn't the first time we've been in the store with a child/teenager. We've gone in on multiple occasions with our kids or with friends that have had their kids with them and made purchases while having conversations with the kids about what we were buying. Maybe this store should be investigated by the FDA or local law...

I thought the store was beautiful and the set up was classy. The lady who helped me was extremely knowledgeable and since I’m new to vaping (except for products like Juul), I didn’t really know what I wanted my new “flavor” to be. She helped me come up with a Carmel Macchitto since I walked in with a Starbucks cup. I was skeptical not being able to try it but I felt better with the “bring it back if you don’t like it” guarantee. I signed up for the membership before I went in and I was happy to save $6 on my first purchase. Even though she couldn’t find my name at first. No biggie. One thing, I don’t like that I can’t see the savings on my receipt. It made me wonder if I “actually” saved the $6 or not. I like to see the discount on my receipt. It’s just me. Considering I am a new customer and don’t know how much things actually cost. It’s just something you might want to consider. The only other complaint is that she was the only person working (not really fair to her) and I felt really rushed. I would have liked to test my vape out in the store and ask more questions. I honestly would have bought more items, possibly but I didn’t feel like she had the time. There were three other guy customers waiting and I guess they were more important at the time. But, on the UP Side, I love what she “whipped” up for me. The spearmint is my go-to (from another store) but this one is a great treat to switch to every now and then. Thanks so much! I’ll be back for sure! My advice would be have two people working and show the actual savings or discount you receive with your points. People like to see that. Or else how do I know for sure? Never make people feel like you don’t have time to 100% complete a transaction. You may have lost business with this chick. I had money...

I wanted to like this location. It is close to my residence, hardly ever crowded and in my direct line of travel on a daily basis. Unfortunately, the service here sucks. If I could give 0 stars, I certainly would but I had to give at least 1 star to leave my review. There is a male employee there that is absolutely useless. He never knows the answers to basic questions, he is extremely unprofessional and he does not care that he is a horrible representative of the company. Very disappointing is an understatement. The store on East Independence is the total opposite however. They work hard to earn your business, they know the answers to basic questions and they care about the customer's experience. Although it is totally out of my way to go to the Independence location, my experience there is always superb. That store manager gets it. If you are looking for a vape shop that you can trust and establish a bilateral loyal relationship, DO NOT VISIT...