Starbucks — Restaurant in Indian Trail

Let us say first of all I am a foodie but not a coffee fiend. Oh I'm a fiend alright, but a fiend for excellent service and good quality in general. What I like about the coffee here at Starbucks is HOW IT'S SERVED - ENTHUSIASTICALLY and with smiles. Also however you like it, sweet, bitter, flavored, hot, cold, iced, frapped, au lait -- in infinite variety. Also PEOPLE in infinite variety all of whom are WELCOME here too. Indeed one can stand and TAKE A SELFIE in front of the pleni-potentiary LGBTQ+ FLAG hanging in the back! Is it a safe space? Sure, as long as you're not a hateful harridan with an attitude and/or with an axe to grind against folks who don't look or think or talk or worship or or love like you do. Come and fuel up on caffeine and kindness and spread it out to the world around you. Or do like me: bring your laptop and get some work done while consuming high test caffeine and rainbow sparkles. (I don't know if they charge extra for the rainbow sparkles, but they do keep them under the counter. Allegedly!) There are plenty of baked goods and treats to nosh on behind glass in this rather narrowly built coffee shop. But mind you don't nosh too much or you will not long be narrow yourself! We will review the treats behind the counter another day Nomnomnom. There is plenty of parking at this chunk of the gigantic strip mall that is Sun Valley EV charging is available for folks driving electric cars just a short stroll away. The drive-thru is seemingly always busy, but there's rarely a very long wait. The fellow who handles the crowd in the morning is super enthusiastic, very friendly, and generous with his smile. What a great crew Store Manager Antwayne Terry-McNeil has the good fortune to work with here including Susan, Ty, Brenda and Amanda! Then again, they say you MAKE YOUR OWN LUCK! Service animals are welcome but smoking is not; that way you and your animal pal can enjoy FRESH air out front together and watch the crowd go by. (Probably best not to give your border collie too much caffeine, though.) There is a covered porch in the back, by the way, with tables and outlets nearby. It's currently pumpkin spice season, to which we say - "yuk" but also pecan flavor time too at Starbucks to which we say "don't mind if we do!" Roll on up and get yourself a Cup o Joe here at Starbucks in Sun Valley, Indian Trail North Carolina and tell them we sent you. (We ‍...

I used to come to this location very frequently when I first moved into this area, which was about a year ago—the workers were sweet and patient. Lately, however, the drive-thru employee has been giving me a snarky attitude. The first time this happened I thought maybe he was just having a bad day and I didn’t think anything of it, we all have bad days. Or I thought maybe he was just new and awkward because I also hadn’t seen him before either. But then it happened again, same guy and same weird atmosphere from him. Again, I wasn’t too phased by it, but it was like he didn’t try to hide the fact that all he wanted was to go home—and hey, I of all people understand that but it crossed my mind, why work somewhere that deals with customer service if you seem to not even have the energy to deal with customers? Whatever, I think. But it happens again a third time. This time, he actually gives me a weird look and it immediately makes me uncomfortable so I just decided to not come back to this location if I was going by drive-thru. Present time, me and my mom are in the area and she wants starbucks and this location is this closest so I shrug it off and we go by drive-thru. Same worker, same weird vibe. My order isn’t complicated—it’s been the same one for months so I know exactly how to order to not cause neither me nor the person taking my order an inconvenience. Not only was his energy off (to be expected), he messed up my order—adding more pumps of syrup than asked therefore increasing the total (I hadn’t realized this til after I took a sip and realized it tasted way too sweet). I threw away my drink, it tasted awful. Waste of money and just ruined my day. This isn’t a terrible location, the other employees who’ve taken my order have...

I had the most incredible experience at Starbucks thanks to the absolutely amazing team of employees. Cameron, Susan, Haley, Sophia, Maxine, Brenda, Ivory, and Ty are the epitome of exceptional customer service. From the moment I walked in, I was greeted with warm smiles and genuine enthusiasm.

These remarkable individuals effortlessly created an atmosphere of framily, where customers were treated like cherished guests. Their dedication to providing top-notch service was evident in every interaction. Whether it was crafting the perfect cup of coffee or recommending a new drink, their knowledge and passion shone through.

But what truly sets them apart is their genuine care and attention to detail. They went above and beyond to ensure that each customer felt valued and appreciated. Their friendly banter and personalized touches made every visit a memorable experience.

Cameron, Susan, Haley, Sophia, Maxine, Brenda, Ivory, and Ty are absolute legends in the realm of customer service. Their unwavering commitment to excellence is truly inspiring. Starbucks is fortunate to have such an exceptional team of individuals who consistently go the extra mile to make every customer's day brighter.

I cannot recommend these incredible employees enough. If you're looking for a coffee shop experience that goes beyond expectations, look no further than this stellar team. They will undoubtedly leave you feeling satisfied, supported, and part of the Starbucks framily. Kudos to Cameron, Susan, Haley, Sophia, Maxine, Brenda, Ivory, and Ty for their outstanding service and for making my Starbucks visits absolutely unforgettable. Forever a Fan of this Team and Starbucks...