Indiana Residential — Attraction in Indianapolis

VERY DISAPPOINTED (with the character limitation for a review). The job was quoted to take 2 weeks, it took 3.5 months. I was giving my wife and I (both handicapped) 3 months to move-in but we ended-up having 2 weeks and very expensive. The contractors were taking drinks out of my fridge, cleaning their equipment in my sink and in the front yard to include the flower garden. The contractors added an extra layer of drywall that wasn't needed and used drywall (some had holes). I showed the sales agent the shower pattern I wanted for about 2.5 months and he acted as if he didn't know. He said if I wanted that pattern it would take another 2-3 weeks (I wanted to move-in since my lease was expiring). I went with a different pattern that I thought the sales agent could complete in the shortest time. I told him the shower door I wanted but he built the bench outside the shower which he said is how they do it. Hence my shower door wouldn't work. The shower guys went thru my house taking drinks from fridge, tools, ladders, even a portable speaker. When I told the sales agent what the guys were doing, each time he would say "I don't believe that". Nothing like having sales agent tell you that you're lying. The sales agent eventually wouldn't answer my calls, I couldn't get him to the house so I could show him the issues until I told him to act professional. If I called Thursday or Friday, he wouldn't respond because I found out that is when he is planning his 3-day weekends. I eventually changed the locks so I could get them out of my house. I repaired 3 outlets that the plug would fall 1/2 inch into the wall due to shoody maint. installing the outlets (& extra added drywall). The niche in the shower had to be repaired 4x before it was correct. GFI outlet was installed incorrectly. The exhaust fan is NOT connected to an outside as is "code" and I requested a new vent. I still have one outlet that doesn't work but I wont have them in my house again. The contractors used wouldnt speak English or acted that they couldn't. I even told the sales agent that part of his work comes from word of mouth, he responded "I don't believe that". I could go on but Google wont let me. Good luck if you use them, I wont and have told everyone that has asked how I...

Not sure I would recommend this company in all aspects of their work.

The company was hired to do some plumbing related work, which included installing an air gap device for my water softener and putting a lid on my sump pump pit. After installing the sump pump lid, the plumber contracted to do the work neglected to inform me that water was being discharged out of a couple of pipes above the pit into the sump pump. Because of the lid installation, water was then being discharged all over my crawl space floor. These two pipes are very hard to miss. I believe a professional plumber should have brought this to my attention and if I had not caught this, it could have caused a lot of long term and expensive damage. I brought this to the attention of the estimator in charge of my work and was told the plumber did exactly what was in the work order.

Additionally, I had a furnace shut off switch installed by a contracted electrician. The electrician used a light switch as the shut off and mounted it onto the side of the furnace. As a result of this, the switch is blocking the air filter trey and can now not be opened. This being something very easy to catch at first glance. Now I can't replace my air filter until this shut off switch is relocated.

My estimator was also very hard to get ahold of. When reaching out about the sump pump situation, I was promised a quick response from my estimator by another employee through an email to which my estimator was included on the email chain. It took me three times within a week and a half to get a response from the estimator. However, there was plenty of time for them to type up an email asking for the payment before I got a response.

These were just a few of the issues I encountered with them, but not all of the work performed was disappointing. I had some carpentry work done and the contractor for that did a fantastic job.

Additionally, mold dogs were awesome guys who are very good at what they do. It was great having them out and am very satisfied with their...

Very disappointed with Indiana Residential, especially Brian Alexander in particular. They don't seem to be able or willing to work per IHPC guidelines, which is unfortunate given the number of homes around here within historic districts. We asked them to quote siding and trim replacement plus painting. We were told we'd receive a quote "on Friday, Monday at the latest." We didn't receive a quote until the following Thursday after we contacted Brian to follow up. We immediately sent follow-up questions and once again, did not receive a response after several calls, voicemails, and emails. We only received a response 12 days later when I submitted another request for quote on their website. Brian's response, in my opinion unprofessional, was "I will not be quoting installation of sheathing at the property. With the limitation of saving existing trim material around windows, We will not be able to address any sheathing installation as the trim would end up recessed behind the siding. Thank you for your understanding, best of luck finding a contractor to address your repairs." Overall, disappointed that we wasted our time with Indiana...