
I brought my daughter (7) in for a bang trim because I didn't want to drive 20 minutes to our regular salon and Northern Lights was only 5 min from our house. Her bangs are so uneven now, even after I had asked the stylist to fix it three times. I honestly think I could have done it better. There are long spots, the whole thing is kind of choppy, and her bangs are now slanted as well. I'd be hesitant to trust the stylist could make a whole head of hair even when bangs were a struggle.
Update: I was impressed with Northern Lights Salon's customer service and follow-up. After I wrote my review the salon owner, Laura, reached out to me and was apologetic for our experience at her salon. She invited us back so she could personally fix what happened. We chose to take her up on it a couple weeks later so my daughter's bangs could grow out a bit. Laura was very kind and intentional about reaching out and following up with us to make sure we are taken care of. I appreciated her effort to make things right and also to address the issue with the employee who initially cut my...
Ā Ā Ā Read moreI'm a nonbinary person and I came her specifically for a stylist who seemed to be really good at gender neutral curly cuts from what I could tell online. I asked for a layered wolf cut and instead was given a bob and my curls haven't looked as good as usual since. I regret getting my haircut here and have not felt good about my appearance since, being given a much more feminine hairstyle than what I asked for has created a lot of gender dysphoria for me and I think it's a really big mistake for a hairstylist to make. It's genuinely nothing like the shape I asked for. I have cried over it. Personally I do...
Ā Ā Ā Read moreWe've had a great experience both visits and plan to return the next time we need a haircut, braid updo, wax, or hair tinsel! They were able to squeeze me in for a braid the morning before I went to give birth to my baby and they lasted multiple days through labor & recovery! A few weeks later, I went back with my daughter for her first haircut and a haircut for myself. Everyone was so friendly and accommodating to me and my little one. They even had coloring books and crayons for her while...
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