Westview at Irvine Spectrum — Attraction in Irvine

I have been a resident at Westview Apartments for 2.5 years, and I must candidly express my profound disappointment with the overall living experience. This sentiment is not born out of mere dissatisfaction but rather the accumulation of relentless issues and an attitude from the property management that can only be described as dismissive, unprofessional, and devoid of empathy.

The problems that have plagued my residency are both persistent and deeply frustrating. An incessantly noisy garage gate has permeated my life with disruptions, causing more than 100 days of sleepless nights. The elevators are a constant source of exasperation, consistently out of order and operating at an excruciatingly slow pace, a daily struggle for all residents. Filthy hallway carpets are an eyesore, and the infrequency of exterior window cleaning is glaringly evident, often requiring repeated resident requests to prompt any action.

One of the most disconcerting episodes involved a mold issue in my apartment. The response from property management was nothing short of alarming. They served a vacate notice within less than 24 hours, an action that not only violated their own lease agreement but also California laws. To add insult to injury, management refused to provide adequate lodging, compelling me to rely on my renter's insurance for accommodation. It was particularly distressing to later learn that a neighbor faced a similar mold problem but was afforded the necessary lodging, leaving me to question the fairness and consistency of treatment.

Furthermore, the property management team coerced me into signing an arbitration clause, despite the document explicitly stating its voluntary nature. The implicit threat that my lease renewal would be withheld if I did not comply was both concerning and unjust.

Anticipate rent increases upward of $300, a move that appears outrageous and entirely unjustified given the plethora of ongoing issues. The dismissive approach of the property management team, particularly exemplified by the actions of main manager Carlee, serves as a disheartening reflection of their apathy and unprofessional conduct.

Carlee's suggestion that I seem perpetually unhappy with these ongoing issues, accompanied by her casual recommendation that I should simply move out in the hope that the next resident might be happier, highlights a dismissive attitude that is deeply troubling.

In response to my legitimate concerns, the property management team offered solutions that were minimal at best and failed to address the root problems. I had sought a better living experience, but it is evident that there exists a significant disconnect between the experiences of the residents and the responses from the management.

I had held out hope for an improved living environment, one that aligns with the comfort and enjoyment that residents rightfully deserve. Yet, it is with regret that I must caution others against venturing into these horrid conditions, where management's approach seems geared toward collecting as much rent as possible while undertaking as little work as possible.

If you value your peace, well-being, and a modicum of professionalism, I strongly urge you to consider alternatives to Westview Apartments or any other Irvine Apartments under the same management. It appears to be a company policy that prioritizes rent collection over resident welfare and...

After living here for 2 years now, I've come to understand some hidden ugly truths about this place beneath the surface-level veneer you might be enchanted by upon first impression.

The unfortunate truths: Amenities/facilities maintenance has gone downhill in the past couple years. As I write this, one of the pool jacuzzi/spa has been out of service for over a month now (see attached photo). It's one of the highlight features of this place, yet I haven't been able to enjoy it for weeks. I understand occasional maintenance required that might take a day or two, but unavailability over a month is unacceptable for a location of this caliber. I asked the leasing office, and they said the repair is waiting on delivery of a required part. But something about their maintenance strategy is seriously incompetent if one missing part can take down facilities for over a month -- there needs to be better redundancy like more backup/spare parts for situations like this. Due to this embarrassing debacle, all the residents who wanna relax in the jacuzzi are crammed into the other spa, like over a dozen humans squeezed into the only other remaining hot tub like sardines.

The location is right next to major roads/highway, so traffic noise pollution is real. Making it worse, there are annoying muscle car show-offs that like to rev their engine super loud at all hours of the day & night, so if that bothers you, you will not find peace here.

Plenty of bugs/insects lurking around. To be fair, this entire area has bugs -- just the nature of Orange County I guess. But there is no escape here either. I have ants crawling everywhere all over my sofa, bed, kitchen counters, bathroom counters while I'm trying to get clean brushing teeth, putting on contacts, etc., and this is despite the fact that I'm meticulous about throwing away food containers right after eating, rinsing cups/containers, etc. It doesn't matter, the ants are too numerous, and they will find a way, if even only to escape the outdoor heat and find refuge in your air-conditioned haven.

Sorta minor one, but the package/parcel delivery room and mail rooms are inconveniently located in the far depths of either side of the two parking garages. Depending on where your apartment is, the walk to get there & back can actually take 10-15 minutes due to the large size of the complex. So for big/heavy packages, you'll need a cart or similar, else you'll suffer a real workout. And of course, you lose all cell signal while crossing the parking garage too.

But giving credit where it's due, there are still advantages to living here: Cool walkable location, where you can walk to nearby park, cafes, Spectrum mall. It's hard to find good walkable communities around here, let alone in America, since everything needs driving.

Units come with Google Fiber (great internet), Nest smart thermostat, modern appliances, so the apartments feel clean & contemporary.

The amenities (when functional) are nice. It's convenient to have gym & pool year-round right where you live.

So consider the above pros & cons and weigh them against the ever-rising rent prices of this place. You're paying for a premium location, but you'll also be "paying" for few other...

Dear Sir/Madam,

I am writing to file a formal complaint regarding an incident that occurred just outside the leasing office while I was waiting for a delivery food. Specifically, I wish to address the discriminatory treatment and misconduct exhibited by one of your leasing office staff members, Mr. "Will."

On 4/26/2024, I was waiting outside the leasing office with my elderly and disabled dog, who was being transported in a wagon due to his inability to walk independently. Despite this, Mr. "Will" made discriminatory remarks, suggesting that my dog was at risk of being attacked by a dog in his office therefore he requested me to go back to my home right now. And he followed us until we walked toward our home. Why don't you make the dog in the office to make sure do not attack disabled dog in a wagon outside of the building instead of ask us to go back home? His remarks were unjust and created a discriminatory environment for myself and my family.

Furthermore, Mr. "Will" displayed a lack of understanding and competence in handling multicultural issues. His insistence that we leave the premises due to the potential actions of another dog was unwarranted and discriminatory.

I understand that the initial conversation may have been initiated due to my dog being unleashed while he had a pee, and I take full responsibility for this oversight. However, Mr. "Will's" advice or direction following this incident was disappointing. It is evident to me, as a grown adult, that his claim of wanting to protect us by asking us to go back home was dishonest.

I would like to clarify that according to the law, if my dog is in my wagon, he is not required to be leashed. Therefore, at the moment when I put my dog into my wagon, I am not obligated to leash him, and I am not required to go back home, especially when ordered by a leasing office member like "Will."

It is imperative to address this issue promptly and take appropriate disciplinary action against Mr. "Will." Such behavior is unacceptable and does not reflect the values of inclusivity and respect that should be upheld within your organization. Additionally, I request that training be provided to all leasing office staff to ensure they are equipped to handle diverse situations with professionalism and respect.

I urge you to thoroughly investigate this matter and take corrective action to prevent similar incidents in the future. Discriminatory behavior has no place in any workplace, and it is essential to hold individuals accountable for their actions.

Thank you for your attention to this...