Heirloom Farmhouse Kitchen — Restaurant in Irvine

I’ve been a guest since Sunday night and checking out on Friday. The staff that works at the restaurant is diverse in age, gender and race. However, also in people skills. I had the pleasure of being served by Ana, authentically sweet and attentive. She makes you feel welcomed. I had the pleasure of being saved by Amber from a distracted server who ignores me for over 15 minutes at breakfast despite me looking at her direction, waving, and actually getting up from my seat and asking for a menu. She still attended a gentleman that came in after me forcing me to leave my selected seating area to move closer to where other guest where all sitting and getting some attention. Amber had appeared and her friendly smile and service started to turn things around. Being that I e been here since Sunday I’ve only had breakfast here for the convenience. The breakfast menu is great, the beautiful setting and relaxing music has been a needed pampering for me. Unfortunately, life isn’t perfect and there are those who make me wonder, if they don’t like their job, why are they there?

On Tuesday night, I had another unfortunate encounter when I ordered the Wagyu beef cheek over the phone. Will not go into the details but the person made me feel like I was bothering them by ordering (I’m sorry I thought you could hit pause on Netflix while watching on your phone and you could always resume). I did bring it up to Lauren in management who agreed, that kind of service makes a business look bad.

I guess bad service is everywhere and we all have bad days. However, management could always remind their employee that customers (like me) will let management know if the service is not acceptable; so don’t bring your bad attitude to work.

Thank you to Anastasia, Amber and Lauren for providing the kind of service I would provide if I was...

This is our second time here as the food, drinks and atmosphere was really great the first time. However, our second time we were practically forgotten about. We ordered two entrées and two drinks. Neither entrées came out in a reasonable time. We asked after waiting about 40 minutes and they said that they gave the chicken entrée to someone else so they brought out the beef cheeks entrée we ordered and said that they were working on the chicken. They told us that they would remove it from our bill which was nice. However, we were going to a concert at the Irvine five points amphitheater and we already spent more time than expected. We asked multiple times and they said they were still working on it but we had to go to. Unfortunately we left, we talked to the assistant manager and she was apologetic, but there was nothing they could do. We were there for over an hour and a half and we couldn't wait any longer, we had to go.. So yes, even though they removed the chicken from our bill, it didn't matter because we only got one entrée for the two of us. Thankfully, we were able to share it. They said they were short staffed, but everyone around us got all their entrées and we were there long before all of them. It was a unfortunate mistake as we really like this place. We enjoy Hive and Honey a lot and we thought this would be our new pre dinner spot. Even though it’s just down the street from I'm not sure if...

My arguments on why this is greatest place: menu is thoughtful, locally focused with tastes and flavors that will actually surprise you. Some of the farms we grew up by. the cocktails take forever, because they are actually made from scratch. Order just a margarita and you'll get blown away. the ambiance, the decor, the music, all are really amazing and really make an experience special.

The number one thing: take out Me and my wife partied it out of the rooftop, came down to the bottom restaurant and ordered a couple B52's that were layered correctly and tasted great. Ordered two hamburgers Togo. The boxing was amazing, like opening a present, first time having a true fine dining experience at our apartment. The Togo plastic cutlery was nicer than our silver and actually had weight. Salt and pepper come in a business card slider thing. You get ketchup (Heinz, 31% tomato paste, non-cute American ketchup at it's finest), and mayonnaise in the glass mini bottles. Napkins are thick. All that in a stylish Togo bag.

Hate big corporate all you want, but when it comes to food service, this Marriot is hard to beat, if not impossible.

I hope someone sends this review to the folks that oversee the food service here, because y'all are the top notch on a...