Hollywood 16 Cinemas — Attraction in Jackson

The facility’s exterior serves as a harbinger of the apathy housed within: a sign featuring perpetually un-lit syllables, overgrown shrubbery planters, a neglected parking infrastructure. Customers are then compelled to wait outside under a token awning so inadequate it borders on parody.

Eventually, you are able to approach the window and procure your tickets ($10 or $7.50 for a matinee as of this writing) before entering the lobby. Immediately to your left you will notice an alcove labeled “Game Room” but containing nothing more than an artificial tree and a decommissioned change machine. A morose employee tore my ticket and vaguely indicated the direction of our theater.

My wife and I then stopped into the restrooms which were akin to a “before” picture from an extreme makeover program. The soap was gone, the laminate countertop had long since succumbed to the onslaught of moisture, and the hand dryer appeared to be jury-rigged to an outdoor electrical outlet on the wall. The entire area smelled of diluted cleaning products and shame.

Emerging from the restroom, one is confronted by a large, circular seating area enwreathed by cushions so soiled they could have easily been purloined from the dumpster behind a Budget Inn renovation. The concession area offers the usual fare at only marginally-exorbitant prices. The popcorn and fountain drinks were fine, but we weren’t brave enough to sample any of the entrees that featured meat.

Finally we made it to the entrance of our movie. The credits from the previous movie were wrapping up and were asked to stand outside by a female supervisor while she and a young male employee cleaned the auditorium. They emerged about 2 minutes later and we walked in to choose our seats. Short of visually scanning for a deceased patron, I am not sure what had transpired during this “cleaning session”. There were still abandoned cups in the cup holders and popcorn scattered among the rows along with a sampler of the candy offered at the concession stand. One got the impression that the space would have benefitted greatly from the combination of a leaf blower and an open emergency exit.

It is stadium seating, although the steps on either side are so awkwardly spaced that anyone navigating them assumes the gait of someone whose legs are of dramatically different lengths. The seats recline slightly (some at the behest of the patron, others because their structural integrity has been hopelessly compromised) and a choice few of the armrests feature the remnants of padding. The upholstery, having absorbed years of flatulence and regret, has long ceased to display a discernable pattern. Even in the low lighting, one perceives that the speakers and hanging tapestries have not been cleaned or dusted since the commencement of Operation Iraqi Freedom.

Keep in mind, I was there for a screening of Stars Wars: The Force Awakens yet was subjected to a preview for Alvin and the Chipmunks: The Road Chip and Daddy’s Home (both of which were already released, showing in that very theater, and likely qualify as cinematic hate-crimes). Given the dust, a commercial for a mesothelioma class action suit may have been more apropos.

I can report that at least the projector and sound-system functioned properly for the duration of the film and there were no technical issues. From other reviews I have read this would appear to be a matter of luck.

The best way to summarize this theater would be institutionalized indifference. It is a business that continues to operate and turn a profit simply because those patronizing it have no convenient alternatives and/or lack the collective will to demand some. The only other theater in town is operated by the same ownership group and I imagine that its facilities will soon succumb to the same malaise that has already claimed its older counterpart. The disposition of the employees is likely nothing more than a reflection of a proprietorship whose passion for operating a theater ended long before their...

This is my email to the theater manager. I never received a response. It's been since 5/31. Don't waste your money at this place. They obviously don't care about their customers. Today, my husband and son decided to get me out of the house for the first time since my accident. I was looking forward to seeing the live action little mermaid. My son spent the extra money to get it in 3D.

I'm currently walking on crutches due to a torn meniscus in my knee. The reclining chairs offered were a great selling point. They made it perfect for me to get out and rest my knee while enjoying the movie...none of our 3 seats had working recliners. By the middle of the movie, my knee was swollen. I was in pain the entire walk out of the theater.

If that didn't make this day out a nightmare, there was a super bright light over us the entire movie. My son literally held his hand over his glasses to avoid glare. I wear regular glasses and attempting to wear glasses over glasses with a glare needless to say, gave me a migraine.

The popcorn was great at the top where we added butter, but at the bottom it tasted stale and burnt.

We spent $38 on concessions, and almost $40 on tickets for the 3 of us.  I asked for a manager twice and it seemed no one knew where she was or tried to find her. Finally a young lady appeared and said she was the manager.  Her expressions told me that she had no interest in me as a customer,  or about our negative experience.  I simply asked for the cost of the tickets back, and was told refunds are not available after the movie. Her name was Hallie.

I myself am a retail manager with 33 years in the business of customer service.  I have been a salaried manager with walmart and currently manage customer service for Home Depot here in Jackson.  There are policies, and I agree with having rules.  However,  customer service should always be a priority. You are paying for an experience.  You advertise an experience, when the experience isn't favorable,  you should be entitled to a refund .

As someone who is temporarily disabled,  I found your theater to not be very friendly to those with disabilities.  No automatic doors, and the handicap stalls in the restrooms are the furthest away from the door.

I will be posting this on Google reviews and will also post your response,  or lack there of. I currently have 25000 views on my...

I don't live in Jackson, but if I did, I would never support this theater again. I believe there are 2 others in the area anyway. This theater was kind of run down, but that doesn't really matter to me. What matters to me most is the service I get. Here's what happened: I drink a lot of water and I've had allergies lately which makes me even thirstier. I don't have a lot of money so I went to a matinee and planning ahead for my thirstiness, I brought an empty water bottle. I don't have the money to spend $3-4 water every time I need a drink. I showed the ticket guy my empty bottle. I asked him could I please fill my bottle with the water from their drinking fountain a few feet away. He said he wasn't supposed to say yes since they sell water. I said well, I think I'll do it anyway. Neither of us were rude. He watched me fill my bottle but didn't say anything. I thought the issue was over. I had gotten there early so I chatted with the few other guests in our theater. Then I sat through 10 or so mins of previews. Then I sat through probably 10 mins of the actual movie (The Great Gatsby). I saw a lady come in the theater and thought, wow, she's missed a lot! But it wasn't a patron, it was someone working at the theater. She came up ALL the stairs, 10 MINUTES into the movie, and interrupted EVERYONE's movie by pointing to my water bottle and saying loudly, "Ma'am, you can't have that." I told her I had a medical condition, I told her it was from their own fountain and just WATER, but she kept insisting I couldn't have it and they sell water and blah blah blah... finally I realized we were ruining these other poor ppl's chance at a relaxing movie. So I said, "Here, take it." I handed my water out to her but she wouldn't take it! She just stood there giving me a dirty look. What did this lady want from me?!?!?! I guess she didn't plan on me giving up or having to be my trashcan! She finally grabbed the bottle and huffed off. The End. Anyway, it was so unreasonable and ridiculous that I am now forced to give this place a scathing review. I guess the lesson is- smuggle your water and whatever else into theaters like everybody does. Service is the single most important part of getting people to go back to a business, in my opinion. Let's shut this...