Royal Furniture - Jackson — Attraction in Jackson

After shopping online for months I found the right dining table for my needs at an acceptable price. Online, it showed that the table was not in the Jackson store but it was in another store. Delivery to my home was available. About a week after deciding on two to tables, the other table was at Ashley's, I went to Royal Furniture with hopes that maybe I could see the actual table. As I sat in my car waiting for the store to open, the doors were finally unlocked about 10 minutes after advertised opening hour. A sales person quickly approached me and I looked at all the dining room tables in the store. I still wanted the table that I saw online. The sales lady told me that the table was out of stock, indicating that the table was unavailable. I went to Ashley's to look at the other table. Again, I was immediately approached by a sales person. She guided me to the table that I might have wanted. That table wasn't right for my preferences so the sweet sales lady quickly toured the store to show me their other selections. I liked that she was so quick because I didn't care to casually wander around the store. I didn't find a table that I wanted. I went back to Royal Furniture. If the table I wanted would be available again I wanted to know. I showed her my choice again and this time she saw that it was at another store, available. I was a little nervous about buying a table that I hadn't actually seen but it seemed to be the most suitable for me. I purchased the table and bored for the best. The sales lady told me that she didn't know when it could be delivered but she would call and let me know. That was on Monday. Fortunately I wasn't in a hurry for the delivery, I was painting and redefining the room that it would go in. My home is a 100 years old and has a 10'x10' dining room. I moved the den to the useless living room and converted the huge den to my dining room. I frequently host dinner parties and I've had to borrow tables and chairs from my church, then temporarily convert the living room for dining. I couldn't haul all that any more so I decided it was time to do something about it. Friday comes and I still haven't heard anything regarding delivery. I called the store just after their opening hour, no answer. Thirty minutes later, they still aren't answering the phone. Annoying. Finally, I called my sales lady's cell. She told me that she had forgotten to call me. Annoying. The table would be delivered Saturday, tomorrow. With such short notice, I had to scramble to prepare for the delivery, my painting mess and tear-down was all over the room. The delivery guys were very professional and super nice. They even thanked me for making it such a quick and easy delivery. The table is beautiful and exactly as I had imagined. I was not disappointed with my purchase. The Bixby table with the wine rack underneath is a rich espresso color. I bought my chairs from Amazon and the table and chairs match perfectly.I need to seat 8-10 people for dinner and this table is just the right size. About my decision process, I will need this table for about 10 years, we are seniors in our 70s, all of us, so we don't have a lot of years ahead of us. Reality. I'm far past long life purchases, that's why price was important. This beautiful Bixby table is a high quality lifetime piece of furniture, it will last decades longer than I have ahead. You could change out the chairs and have a new look, it's a very versatile style, heavy and durable. I'm so pleased with my purchase. Royal Furniture closed for years but I also bought the exquisite bedroom furniture of my dreams (dream furniture is expensive at any store) at Royal about 20 years ago. I still love it everyday. If you're looking for furniture, shop at Royal Furniture and you will find plenty of nice choices. The store doesn't look impressive on the outside but the furniture inside...

If I could give less than 1 star please believe me I would.. this was the worst experience I have EVER had with a business and they have the WORST customer service.. I would like to start by saying when we walked into royal furniture it was everything you’d hope for in a buying experience but once the purchase was made I feel as if they were too concerned with making the next sale and not with the customers who had already purchased from them. (Our sales rep was Alice Balentine.) After the experience I have had after the sale was finalized I would NOT recommend to ANYONE. My fiancé and I purchased a 6 piece sectional that was delivered to our brand new house (which we weren’t even moved into yet). The day it was delivered and set up the lounge that reclines was not fully raised up to level off with the tops of the rest of the sectional. You can stand behind it and push it up and when you let it go it drops back down. The delivery man asked if he could plug it in to raise it up. I said we do not have our power turned on yet and he told me whenever we got our electricity turned on to plug it up and see if it would raise up and if not it would have to replaced. So just to make a point.. OUR FURNITURE WAS DELIVERED DAMANGED. On Oct 25, 2018 we got our electric turned on and I checked to see if the sectional would raise up and if course it didn’t. I called on that day and once a week after for a month straight (each time telling whoever I got on the phone that I needed to be contacted at my number with ANY information and not my fiancé’s bc of his work schedule) only to be told over and over again the same things. Give me your name and number and I’ll look into it and get back with you and I’m sorry. On the third time I called Alice “was on the floor helping a customer” so I got a man by the name of Max and I explained to him that I was very frustrated and why and he said he understood and would take it over and handle it but never did. Alice didn’t want to take the phone call which is why max said he would “take it over from here” bc she knows she was in the wrong and not doing right and furthermore she should have been less worried about making a new sale and helping the customers who already purchased from them. Finally on Nov 25th when my fiancé had enough he called and it was the same thing over again.. He said he better have a call by the following Tuesday. Tonight they called me (for the first time) and it was Alice only to tell me that a 615-628 number had called on the 23rd and said the furniture was fine and didn’t need fixed.. really ? Bc that isn’t me or my fiancé’s number and the furniture is definitely not fine.. then gives the phone to her manager who states that they have tried to call my fiancé several times and left 3 voicemails.. yes I went off in anger bc I have expressed to them all every time I call to call my number and bc of me using foul language hangs up on me. So, I call Alice’s line back to have the manager answer it and say he hung up bc he’s not gonna listen to someone talk like that. Clearly he doesn’t realize I wouldn’t be upset in the first place if I didn’t have to call for a month and keep asking them to fix my furniture that was delivered damaged. He said why don’t you check your fiancé’s voicemail and get the number you need to call. My fiancé doesn’t have missed calls from them or voicemails considering he doesn’t even have a voicemail box set up. The manager did give me a number to call and a order number to identity me so we will see what happens tomorrow but in the mean time for anymore reading these reviews don’t be fooled...

Thank you for responding, but the issue I have is not with any of the special ordered items.

Still not happy that I’m stuck paying for something I am not satisfied with!!! As a customer I don’t feel my situation was handled properly. I have referred people in the past and currently in need of more furniture, but you have lost me as a customer!

My experience has pros and cons- Pros: -Mrs. Susie is really nice and was patient with us. I like the fact their store can order (some) Ashley’s furniture as well as having reasonable prices. The delivery crew was nice. If furniture arrived (by delivery) damaged, it was sent back and replaced. Cons: -Some furniture arrived damaged, which meant I had to wait longer for my furniture. I was NOT completely satisfied with a couple pieces of furniture; And there is no customer satisfaction guarantee. The dimensions (which is why I chose this particular size) on their website for furniture did not measure the same of what I received (otherwise I would have chosen the larger one)- yes, it was about a few days or so before I noticed something was off, but that’s because we were gone for a while shortly after delivery to pay attention to that and the only option I had was to pay a 20% restocking fee in order to swap it out. And that was a no-go considering we have already agreed to pay several thousands for the other furniture we had. So now I’m stuck paying a nice payment on small furniture that does not fit my space well. FYI:Overall, just make sure you know exactly what you’re getting before you get it, because if it’s special ordered- you cannot return it. If it’s not, you will have to pay a 20% restocking fee. If you order a table and chairs, be sure to sit in all the chairs (to make sure they don’t wobble) before the delivery crew leaves- some of our chairs wobble. *Also, a family member bought us a bedroom suit on a separate order- the dresser was damaged as well and had to go back. The Chester drawer was purchased separately and we picked it up ourselves, unboxed it at home, only to find it was damaged as well (scratches)- we didn’t bother calling back... not paying 20% for damages that were already there. Don’t know if I would recommend (again- (we had already done so while we were in the process of buying furniture)) after my experience. This may be an individual by individual experience. But I was only 50% satisfied, that’s only because in the end, I do like the style of the furniture in...