Dillard's Salon & Spa at The Avenues — Attraction in Jacksonville

Linda (stylist of 36 years) cut my hair Sunday 06/17/18 Evening @ 4pm.

I showed her a few pictures (below) and expressed concern for difficulty of getting the cut right. It's a mix of a few styles.

I told her I want an A LINE LONG BOB of sorts. I explicitly said, I’m not a hair stylist so I don’t know the correct terminology so please forgive me. The photos and language were the template that created the style I LOVED. The photos of me in pink are the results of the hair cut I desired.

I take responsibility for the results I received and think it’s fair to share my experience here.

Linda finished cutting my hair and it was nothing like I desired. I grabbed the chunks of hair I wanted to be shorter. I sat back down and she went at my hair another round. There was a moment of chatter about having my hair short- I said, YES! “I want it short in the back, like a cute short cut”. I trusted her as she again was confident and motivated.

She grabbed the clippers, touched the back of my neck and asked me if that’s where I wanted it. I waited a few moments and clarified, “that’s where I want my hair to end, yes”. Before I knew it, she used the clippers up most of the back of my head.

It was too late to say anything and I hoped for the best.

What I ended up with was a look like friar tuck in the back. A bowl cut in the back. Two inches of my hair laid in from the top in the back creating a straight horizontal line with buzzed hair below it.

The sides of my hair remained longer and untouched except for a trim.

I asked her two times for some long bangs in the front. She didn’t do anything to the front.

The hair on the sides were to be angled. An a line, I expressed. These hairs were horizontal. By the time I looked at the back I wasn’t interested in having her cut my hair anymore.

I went home and cried. I had my bf do some blending in the back so the straight line wouldn’t be so bold. I also did a little angle cutting on the hair in the front on the left side.

I’m so unhappy with this cut, I feel like I was raped.

I was courageous and used my voice to get what I wanted and then she went all the way for whatever reason. I would have NEVER told her to buzz the back of my hair.

I realize afterwards, that I could have said, “do a short cut in the back like a long pixie”. By then it was too late.

I got a wild do and that’s that. I get to grow it out and share my experience. I realized earlier this year that if I don’t speak up, others will fall victim.

Go to your hair stylists with empowered voice. Say what you want and have them repeat back to you what they heard. Clarify for your sake. Clarify so you get what you want. Don’t just trust people to do what they want because they only know what’s in their experience. Tell them what you want...

Let’s just start by saying the salon opened at 10am, with that being said I called 3 TIMES at around 10:30 just to see if they accept walk ins - I’ve never been here before. No answer all 3 times, I was in the area and decided to stop in, maybe they were just busy? NOPE! 10:45am and there was not a soul in the shop, but it was open. Finally after walking around for 10 minutes and coming back, there was FINALLY somebody there, just opening the place... almost an hour after they actually opened. Now... the guy behind the desk says “just 15 more minutes” and had me fill out some papers. I decided to kill the time by going to the food court. Much more than 15 minutes passed and after I was done eating I returned... the same man was sitting on the chairs in front of the desk just casually chatting with someone and again said “just 5 more minutes”. Sure, no problem, I’ll walk around some more while waiting for you to be done your gossip. While walking around, I noticed that same man WALK AWAY from the salon with whoever he was chatting with while I was standing close by! Are you serious?! Immediately after that I walked to the desk in hopes to find my papers so I could take them back, but I couldn’t find them.

I WILL NOT return to this salon, and absolutely will not recommend this specific one to anybody. There’s no reason for such horrible customer service... or lack there of! EXTREMELY...

This hair salon is amazing!! It was truly a wonderful experience. It’s under new management and the new manager Lauren is so sweet, skilled, and professional. She and my new colorist, Samantha, completely reversed my terrible, at-home, hair bleaching fail and made it look so beautiful and platinum, when before it was orange, gold and different shades of yellow. They put so much work and effort into this, prioritizing the health of my hair so it could remain long. They were so dedicated that even when the mall closed on us and they continued to work on my hair with flashlights which was so insanely generous of them and made for a good story. I’m beyond happy with my results and I will return to Aveda for anything I need done in the future and Samantha is now my favorite and...