Chick-fil-A — Restaurant in Jacksonville

Avenues mall location has The worst customer service ever! Wish I could give 0 stars!

I DO NOT RECOMMEND THIS PLACE!

Very disappointing, since they are one of the few kids friendly places to eat in the mall! This is my 2nd trip in the last month and both times my order has been missing items - fruit cups, waffle fries and ketchup. All of these items are kids favorite! First trip, when I went back and asked for missing items I was just given the kids cup and we continues with our meal. Today however, Ryan and Judith were very rude about it as if it was my fault their clueless cashier forgot to include! Ryan insisted that I show him the receipt! I saw that the other employee pulled my receipt on their screen but I guess that wasn’t enough for him! I explained that our table is quite a distance and I cannot walk back and forth, just need to bring items to hungry kids! I explained that I will pay for missing items 2nd time so I can bring food to kids asap. He charged me for waffle fries and fruit cup again! Judith was following his lead. She was in a different colors shirt, perhaps she under his training. Actively learning to be rude to customers!

I really wish kids that work there underwent a little more serious training because it really causes frustration in parents with small kids. By the time I realize items are missing the kids are already sitting at the table, eating! This is a way too busy mall to be walking back and forth for missing items!

I wish we had another option at the mall for kids. If we did my family would never eat there again!

I truly hope that this gets addressed on a personal level with the rude employee, Ryan and they start...

As usual, the drive-through was very busy, with cars in two lanes for ordering and two lanes for picking up those orders. Since it was drizzling (raining) the pickup line became a single lane (there were still two lanes open). Not knowing the unwritten "rule," we followed the second pickup lane, as cars had done when we arrived. An older gentleman employee working the outside area (delivering food to vehicles) irritably asked me, "Can I help you?!!" to which I replied, "I'm picking up our order" (I literally couldn't have been there otherwise) to which he proceeded to loudly lecture me about the fact that when it's raining customers are to use a single lane, that he doesn't have to go to this second lane (apparently he was doing me a favor), and in the future I needed to get this right. He then turned to the open delivery window and yelled: "I have an order for SUE who is in the THIRD PICKUP lane (there were only two lanes), order for SUE in the THIRD PICKUP lane, SUE who went to the THIRD PICKUP lane." It was bizarre and comical and, I'm certain, intended to shame me for my error. Even the car next to me (whose window was open) looked over at me to see what was going on. So, Chick Fil A, we won't go to this location again. I don't need an order of whatever this was along with our chicken...

I've been to this Chick-fil-A numerous times and enjoyed it but today was different.

I went with my brother who just retired from the Marine Corps after 35 years of dedicated service and he placed his order and asked for the military discount. I like to add before I go any further is he loves Chick-fli-A. He even said he ate it every day for lunch when he was stationed over in Tampa. He always got the military discount.

Well today the girl taking the orders in line said that we would have to pay at the window to get the discount. She was very nice and courteous.

We get to the window and asked for the discount. The manager said they don't give a military discount. I mentioned that every other Chick-fil-A we have been to does. I, too, am prior service (Marine Corps).

The manager said it was at the discretion of the facility, and said itvin not the most polite way.

Well that may have been her discretion and my discretion as a customer is to never go to this...