JEA — Attraction in Jacksonville

JEA is one of if not the worst company I've ever had the displeasure of doing business with. Their rates are exorbitant because they're the only utility company in Jacksonville and the unfortunate residents of this city have to deal with that on a daily basis. Their payment system feels as though it's set up for you miss payments so that they can charge additional fees for turning your utilities back on. Their customer service is by far the worst I've ever experienced and they are consistently unwilling to work with customers even when JEA is fault for misreading meters and charging customers for about 2 or 3 months worth of water at once on top of their insane electricity rates. For a 3 bedroom 1 story townhouse it should not cost almost 15 dollars a day for just electricity. They are a predatory company, I am considering selling my home and moving specifically for the purpose of...

If I could give less than 1 star, I would. Moving into the area shortly, and I had this displeasure of working with an agent named Bob. He completely dismissed me for being a woman, and wouldn’t let me tell him what the town we are moving into was telling me. He tried to mansplain to me that power could not come back on for more than 2 days until the inspector from the town showed up…but the inspector from the town said he couldn’t come out without the power back on. Make it make sense. Customer service is...

If there was another option I would RUN towards that company. Shut off our power with no warning and said it’ll take 24 hours to restore… how complex of a problem is restoring power? Is it not some type of switch? No call, no text, no email warning us they’ll be shutting down our power. Ruined a week of meal prep and 100$ worth of groceries. FYI they claim they’ll restore power “IMMEDIATELY”, by immediately they...