The Home Depot — Attraction in Jeffersontown

My Home Depot 7 day carpet install experience. Well, let just say that what most people consider 7 days, Home Depot and its contracted carpet installation company considers it negotiable out to 18 days and even that is not a firm date. So first you pay $35 to have your home measured. Reasonable. However, after choosing the date and time frame (morning or afternoon, we choose morning and cleared the time to be available) they didn't show up, but hey, they did call and leave us a message that they would be there in the afternoon, precisely when we stated we could not be there to the home depot sales person. So we rescheduled, guess what happened next? if your smart, just guess the same situation and you'll be right. So finally after getting measured and paying for the carpet...(the clock on the 7 day install only begins when you make payment, which we did on a Saturday morning) we looked forward to having carpet in seven days. Yay! Are you thinking what I'm thinking? Yep, you guessed it. They can't do it in seven days, more like 17 days but only if the carpet (Which they said was in stock at time of purchase) arrives. When we asked about the 7 day price we paid to have it in 7 days, we were told that thats not a real time line (I guess those signs they have stating "7 day Install!" are not real signs...silly me for thinking so) Well, given that we had guests coming to our home to sleep in the "to be carpeted" room that was in fact "not going to be installed' by the time they got here, we decided to cancel the project. Only to be told there would be a restocking fee! Hey, another question for you smart people out there...guess who refuses to pay fees for services not delivered...yep, that's us. We do business a completely different way. We do it by our word and I suggest that if you want to do business the same way, you might want to choose more wisely that we did.... Last question, guess who's guests will be sleeping in an uncarpeted room because Home Depot couldn't count to 7 without adding 10 to it? Ok if you guessed us...well, you lost this one...We're putting them up in a hotel...thanks Home Depot...Its been special, but not enough to walk back...

I'm giving 2 stars for cleanliness and how nicely the shelves are set up in most aisles. However, today was the 3rd time in 2 weeks I've been in for products that the online system says are available in store. When I get to the store the item isn't on the shelf. When I asked 3 different associates, who, BTW, were wearing masks on their chins not their face, I'm told the same answer. "If they aren't on the shelf we don't have them." For the latest product I asked, "then why does the system we are both looking at state that there are 11 in this store?" I'm told by the woman in customer service this likely is an inventory mistake. Your store is off by 11 items? That makes it difficult to rely on anything being in stock, doesn't it? I ask what would be different if I make a curbside order for an item that is listed online as being available right now? She said she didn't know. I ask if there is any other place where these could be located, and she says no. I ask if someone will look and she says there's no reason to look if the item isn't on the shelf. What?? I told her I realized it wasn't her fault the items aren't correctly on the shelf, but that her lack of effort in trying to find the items (and those of the other 2 people I tried first) makes it difficult to want to shop here.

This store is closer to where I live, but I will gladly go to Lowes where workers have actively helped me in the past. I realize CS reps don't get paid very much because many companies value profit over people. But maybe if they were paid more the reps would care more. This is not my first time experiencing such a lack of concern for the mistakes in their inventory at this location, but I've had enough of it and wanted to officially complain on Google. I'm sure there are hard working people there, but you may want to rethink who works in customer service/at the front because they give the impression they couldn't care less if I shop there or not. Well, shoppers have choices of who...

I had a Husky shovel with a lifetime warranty that i needed replaced. So, walked in the entrance around the corner of customer service to an employee with his head down on the countertop. This guy looks up and asked whats up? I showed him the damaged shovel that still has a barcode with lifetime warranty on it. I need a new shovel i told him. His response, i dont know about that. Have you bought it within 90 days? Look y'all common sense tells me lifetime warranty knocks 90 days out of the line of questioning. I gave a phone number that i use on a pro account that should have the purchase on it. Nothing come up. I said look, im going to find another shovel and you call a manager up here for when i get back. I head back up but its only him and another kid that was assisting when i was there. So i walked garden to find an associate CJ who did everything that was needed. He scanned the damaged shovel and contacted a manager who then relayed information i needed to replace my shovel. Less than a two minute operation that some sleepy associate couldnt take care of at the CUSTOMER SERVICE desk. I walked out without my replacement and only my damaged shovel i come in with because they no longer carry the same one. Then the assistant at the service desk walks to the doors and observed me and my family until our vehicle left his line of sight. Very wierd experience and i wont be using this Home depot again. Thanks THD for having at least one person that could help resolve my situation. 1 out of 3 i guess...