Uptech Computer — Attraction in Jeffersontown

Had to give the experience with Uptech 5 stars. I'll outline the interactions into different portions, but I did contact several local pc repair shops around me regarding pricing, diagnostics fees, and possible turn around times based on the symptoms I was experiencing.

Speed - They were the only shop that could start taking a look at my gaming pc same day, with a possible turn around time of 1-3 business day depending on the severity of the issue. I dropped my pc off at 3:30 on 8/7 and had it back at my house by 2:30 on 8/8. Super glad I had back within 24 hours.

Price - Initial diagnostic fee was $59 for a gaming pc, but they do have different pricing models depending on the type of pc they are looking at. Price after fix for my pc was $69 total, again this price will vary depending on the issues encountered.

Solution & Service - The gentleman that helped me was very cool. He explained what caused the issue with the computer and that there will probably be another bios update (I have a 13th gen Intel I9 with the micro code bug issue in an Asus motherboard) coming out soon that. He explained that I'd probably want to do that and how to address the issue if it happens again after the...

I dropped my lap-top off with Uptech nearly a month ago, and just now got it back. My lap-top was generally slow, so they said they'd clean it up and run some diagnostic tests. As discussed with the technician when I dropped it off, I expected a call with an estimate before any work was done. Nearly three weeks after I dropped my computer off, I hadn't heard anything. I called, and all I was told was that my bill was going to be $50 (Very expensive for the amount of work they did). They hadn't called and given me an estimate or anything before completing work on my computer!

I finally pick my computer up, and when I brought it home, nothing worked! I couldn't open my browser or any Microsoft programs (One-Note,Word etc.). I called and told them about the problem, and instead of apologizing and telling me to bring it in for my warranty, the technician tried to run me through a potential fix over the phone! Why would I pay an IT company to fix my laptop, only to receive it back broken, and then be told how to fix it myself!?

Overall, VERY poor service, and lack of ownership in their work! I certainly would NEVER even think about using Uptech again, and would NOT recommend their services to...

Toshiba corporation emailed me this as a authorized service center for a Toshiba laptop that is less than 30days old. I went to the store and the greetings to start was less than respectful. I asked the person the question about getting some factory service and repair. This not so ??person said that they would not touch the laptop that Toshiba said they would service. So now for a laptop less than30 days old with a Warrenty and the extended warranty bought at office depot. So I have to pay $30 dollar's they say to keep their warranty for repairs of their defective product. The cost of the product that i paid for and can not use now is $ 941.57. Toshiba and office depot along with Asurion data is not a product or service i would recommend to...