Burger King — Restaurant in Jeffersontown

Eating at a fast-food restaurant, especially Burger King, is a mix of nostalgia and frustration—nostalgia for the taste and memories, and frustration from understanding what it takes to work there. Having been a General Manager at Burger King, I know the standards expected, especially during peak hours. So, when I pulled into the drive-thru at 12:50 PM, right after the lunch rush, I had a certain expectation.

From start to finish, it took 20 minutes to receive my order. I could have left, but I had a craving for a Big Fish sandwich since it had been years since I last had one. Back when I managed a store, our average drive-thru time was 78 seconds—not sure if that holds weight 20 years later, but we took pride in efficiency, quality service, and making sure the food was fresh. We simply cared more.

I placed my order at 1 PM:

#5 with cheese, plus an extra sandwich

#10 with cheese and onions

8-piece nuggets

Hershey pie

I received my order at 1:10 PM and immediately requested hot onion rings, which led to being asked to pull up to the main door. At this point, I honestly could have asked for my entire order to be remade.

Upon checking, I noticed I received a #1 with cheese instead of my #5, and my #10 sandwich looked old, as if it had been sitting under the heat lamp and was just sent back to add onions. I parked and went inside for my onion rings, only to be told they had just been dropped and would take another minute and 30 seconds. After a 20-minute wait, my entire order should have been freshly made.

The team member taking orders, a tall, slim gentleman wearing a mask, had an upbeat energy. He tried to lighten the mood and downplay the long wait by joking about being short-staffed. Given the bad weather, I can understand if there were call-outs, but as a manager, you don’t blame the employees who did show up—you step up and assist in the kitchen or drive-thru to keep things moving. If things are slow, at the very least, make sure the customers get hot food.

On a positive note, the store had a 98 health inspection score, so something is being done right. Maybe I just caught them on a bad day, but consistency is key. For all they know, I could have been a Coca-Cola secret shopper.

And a quick reminder—tuck your shirts in and ensure everyone is in full uniform.

Highlight of the meal? The Hershey...

No obvious explanation for what all we observed at this establishment. Greeted by yellow caution cones blocking both restrooms as we arrived, we asked if the restrooms were out of order, to which the employee up front said they were available, that no one had simply moved the cones out of the way. We had to search for a clean table. When our order was ready, no one called our number. The cashier was just standing there, smiling behind the counter. Not sure how long our food had been sitting up there before we noticed it. The food was what we ordered, so that part was satisfactory. The condiment machines were empty, and the condiment countertop was littered with used ketchup cups everywhere. So...they gave us packs of ketchup instead. The floor was dirty and sticky as we walked. We had to walk around the yellow cones which blocked the restrooms in order to use them. As one of our kids was using the restroom, an employee tried to open her stall, left, returned with a key, unlocked the stall, and tried to push it open, so our child held it closed. A simple, courteous knock could have prevented this scenario. As we dumped our trash upon leaving, the bins were full and overflowing. Worth mentioning, we were the only customers in there the entire time, so they were not too busy to take care of these issues. Much of the time we were eating, no employees could be seen behind the counter or further back where the food is made. Finally, as we left (maybe a half hour later or so), the caution cones were still blocking the restrooms, litter cups of ketchup remained, tables still unwiped, and same old dirty, sticky floor. We would never choose to visit this or a business like it again. To sum it up, dirty and...

Horrible Service – Avoid This Location!

If I could give zero stars, I would. I ordered and paid through the app, then went through the drive-thru at the Burger King on 1820 Blankenbaker Parkway in Louisville. Inside, there were three employees—all on their phones and completely ignoring customers.

After waiting a ridiculous 20 minutes for a simple Jr. Whopper, one of them finally opened the window and tossed the bag at me—literally just threw it into my car. No greeting, no acknowledgment, no smile, no "please" or "thank you." Just pure rudeness.

Courtesy and customer service do not exist at this location. If you want to feel like an inconvenience instead of a paying customer, this is the place for you. Otherwise, go...