U.S. Postal Service - International Exchange Office — Attraction in Jersey City

I mailed a package to my sister in Florida on August 31st. (I live in MA.) It still has not gotten there yet. Today is October 26th.

Latest update on USPS.com =

September 7, 2020 In Transit, Arriving Late Your package will arrive later than expected, but is still on its way. It is currently in transit to the next facility.

September 3, 2020, 6:46 am Arrived at USPS Regional Origin Facility JERSEY CITY NJ NETWORK DISTRIBUTION CENTER

The following comes from an email I received on October 1st. (This came from someone working in customer services.)

"Unfortunately, we have not gotten any update on the tracking of this package. I tried to get in contact with the facility in New Jersey that scanned it last, but got no response."

**Update on Tuesday, December 29th = My sister still has not received this package. I filed a Search Request with USPS.com, and received this email (message) on December 11th;

"Thank you for using USPS.com. The US Postal Service® received the search request you submitted and it's being processed. Your package has not yet been recovered, but every effort is being made to locate your item(s)"

I originally filed the request on October 12th, and this is the 2nd time I got this same message (I also got this message on Wednesday, November 11th).

**Update on Thursday, February 11th, 2021 = Latest email (message) from February 9th;

"The US Postal Service® received the search request you submitted and it's being processed. Your package has not yet been recovered, but every effort is being made to locate your item(s)."

**Update on Thursday, March 11th, 2021 = Latest email (message) from this morning;

"The US Postal Service® received the search request you submitted and it's being processed. Your package has not yet been recovered, but every effort is being made to locate your item(s)."

**Update on Saturday, April 10th = Latest email (message);

"The US Postal Service® received the search request you submitted and it's being processed. Your package has not yet been recovered, but every effort is being made to locate your item(s)."

*Final Update From 12 Hours Ago =

"Thank you for using USPS.com. We regret to inform you that after thoroughly searching for your mail we were unable to locate your missing item(s).

Search Request Details: Request Date: 10/12/2020 Reference: Search ID #9945592 Tracking Number: 9534612447430244342937 We work hard to provide prompt, accurate service to our customers, and regret that we were unable to deliver your mailpiece on this occasion. To help us get your packages to their destination in the future:

Put a return address on the outside of all mailpieces Include a label with your name and complete address on the inside of packages We never like to think of anything happening to the mail during transit, but we want to be prepared for any contingency and your assistance is vital to that preparedness.

Once again, we apologize for any inconvenience that you have experienced. We appreciate your business and hope you will give us the opportunity to serve you in the future.

Thank you for using the U.S....

The ABSOLUTE WORST USPS CENTER, mail goes here to DIE. Instead of purchasing a passport and airfare, slap a stamp on yourself and enjoy your trip.. I could have walked from TX faster…. Atrocity of an experience - as per usual. This is the 4th time this distribution center has “NAILED IT”

Moving Through Network In Transit to Next Facility, Arriving On Time September 19, 2025 Arrived at USPS Regional Facility TETERBORO NJ DISTRIBUTION CENTER September 17, 2025, 7:26 am Departed USPS Regional Facility JERSEY CITY NJ DISTRIBUTION CENTER September 17, 2025, 6:57 am Arrived at USPS Regional Facility JERSEY CITY NJ DISTRIBUTION CENTER September 17, 2025, 2:07 am In Transit to Next Facility September 17, 2025, 1:32 am Departed USPS Facility PHILLIPSBURG, NJ 08865 September 17, 2025, 12:40 am Arrived at USPS Facility PHILLIPSBURG, NJ 08865 September 16, 2025, 11:56 pm In Transit to Next Facility September 16, 2025, 3:38 pm In Transit to Next Facility September 16, 2025, 8:44 am Departed USPS Regional Facility SEMINOLE-ORLANDO FL DISTRIBUTION CENTER September 16, 2025, 1:50 am Arrived at USPS Regional Facility SEMINOLE-ORLANDO FL DISTRIBUTION CENTER September 15, 2025, 9:47 am Arrived at USPS Regional Facility ATLANTA GA DISTRIBUTION CENTER September 14, 2025, 5:14 pm Arrived at USPS Regional Facility TETERBORO NJ DISTRIBUTION CENTER September 12, 2025, 10:54 pm Departed USPS Regional Facility JERSEY CITY NJ DISTRIBUTION CENTER September 12, 2025, 10:24 pm Arrived at USPS Regional Facility JERSEY CITY NJ DISTRIBUTION CENTER September 11, 2025, 1:51 pm Departed USPS Facility AUSTIN, TX 78755 September 10, 2025, 2:51 am Arrived at USPS Origin Facility AUSTIN, TX 78755 September 9, 2025, 8:56 pm Departed Post Office WARDA, TX 78960 September 8, 2025, 4:46 pm USPS in possession of item WARDA, TX 78960 September 8, 2025, 1:35 pm Shipping Label Created, USPS Awaiting Item LA GRANGE, TX 78945 September 6,...

After one month that USPS lost my mail with my passport, they finally found and delivered it to me with a note (attached). They say the mail was damaged during the handling! So it confirms that Jersey City NDC open, steal, damage customer's mail and cause delay. Anything the review said here are true. Horrible service! Shall never ever use USPS.

My mail get the tracking info from Jersey City NDC on 11/10/2019, I received the mail in 12/10/2019. It's only mailed from NYC to New Hartford, NY 13413--the distance is only 289 miles, but took 30 days. Local USPS said no one knows the reason except the note.

I also confirm that sending many missing mail requests does help. The note is from Atlanta USPS center which handle all the missing mails. I sent 6 missing mail requests during the past month. Somebody must have heard the grievance. Guess what? USPS lost my passport with all valid visa stamps with it. The last tracking info is from this damn JERSEY CITY NJ NETWORK DISTRIBUTION CENTER! and USPS confirmed that the mail is lost and is doing the investigation. It's been in the Center for 28 days! How devastated I am with all the international tickets for traveling that I bought. I do not need your monetary compensation, USPS! Also, how do you compensate passport such an invaluable thing? USPS is fully responsible for this loss! It should be hold accountable for...