Iron Supply Powersports — Attraction in Katy

2ND UPDATE: I honestly wish I could downgrade this to no or negative stars. These people have no concept of honest business and continue to lie every time I speak with them. I was emailed and texted on 8/23/24 and told my plate was ready to be picked up or they could mail it to me. I immediately responded by email and text asking them to mail it to me and provided the address. 2 weeks later I still had not received the plate so I emailed and texted again on 9/6/24 and asked again to have it mailed. No response again. Then I sent a 3rd email and text on 9/11. Still nothing. Called on Tuesday 9/17 to see why I still have not received my license plate. I was placed on a 4 minute hold. When the person returned he stated "I'm sorry about that. Our messaging system is like from 1999 and we didn't notice we had a message. It was mailed on Friday and you should have it shortly." It takes 2 days max to mail something from Katy to Webster. Still don't have it on 9/21. It's been a month and my temp tags are running out this week. These people are liars and will say anything to save their own butt. So glad I recorded and documented everything for the state complaint I'll be making as well as leaving reviews on every platform I can find them on.

UPDATE AND DOWNGRADE TO 1 STAR: More lies from Iron Supply. Yes Cole emailed me the approval from your lender but conveniently left the 3rd page off evidenced by the page count at the bottom of the documents. Why leave out the page? And when I asked about it, no explanation. Just more excuses and lies. You even went as far as to claim it’s illegal to charge more than 2 points over the rate given by the bank. Maybe you should read the Texas Finance Code I sent you because that is not the case. You claimed whoever I spoke with must not know finance. I SPOKE WITH YOUR LENDER! So if they don’t know finance then why would you recommend their loan and not give other options.

You respect my decision to only run my credit once? Seriously? You never gave me that option. You just said “this is the going rate for a 720 credit score”. Oh wait, but my credit score was not 720 was it Cole? It was much higher and qualified me for much better rates. Then you proceed to email me again saying you’re sorry I’m not happy with my purchase. No Cole, I LOVE my bike. I am not happy with you and your dishonest practices.

I urge everyone to stay far away from the finance department of Iron Supply or have your financing set up prior to going in. At a minimum stay away from Cole Felchak.

Will update again once I cancel my tire and wheel warranty to share how they handle that refund. Judging by the lack of integrity exhibited so far I’m not holding my breath.

Email from Cole attached.

Original Review: Let me start off by saying, I hate leaving poor reviews however this place really left a sour taste in my mouth. I bought a motorcycle last month from them. The salesman was nice and helpful and I enjoyed the way the process worked with meeting everyone but that’s all superseded by the way my financing was handled.

I have a 794 credit score, confirmed by the paper I just received from Iron Supply in the mail per FCRA requirements. I was quoted 11.99% on my purchase and told “that’s just where the market is right now.” I asked at the dealership what score they were showing and I was lied to when they said “I believe it was 720.” Clearly it wasn’t 720 because the paper you just sent me shows it was 794. Now I know I didn’t have to sign the paperwork and do the deal but they were the only one in Houston with the motorcycle I wanted.

Fast forward to now when I just took my motorcycle in for it's first service at an actual Triumph dealer, not just an authorized dealer. I then learned they charged a 6% split on my interest rate!! That’s ridiculous. I remember even telling the salesman I don’t like playing games and I don’t want to go back and forth so give me your best offer and let’s get it done. So your best offer is to screw a tier 1 credit customer and then tell them that’s where...

Following up after owning my Indians and doing business with Iron Supply. I continue to do business with their parts department as well as have my bikes serviced at Iron Supply. If you haven’t made time to visit you’re missing out on an opportunity to meet some great people. I’ve got to know all of them pretty well. All top tier. I brought a friend of mine in who is considering his first ever bike purchase. He couldn’t believe that such an easy going place existed. Jamin helped him understand quite a bit about all the various cruisers brands. I learned a bit also. He’ll probably purchase an Indian Scout for his first ride. Jamin walked him around and qualified my buddy’s needs and made recommendations. Other co workers also came by to visit and offered their experiences. Iron Supply is like going to hang out with a bunch of great and fun guys that happen to know allot about motorcycles.

Iron Supply Powersports and Jamin did a great job for me on my second bike. It’s a beautiful and totally badass Chief Bobber Dark Horse. I think I’ll stop buying for now and do more riding. Can’t say enough about how far out of the way these people will go for you. They find a way to make it happen . I couldn’t be happier.

I’ll keep adding to this post because I have had many more interactions with Iron Supply Powersports. I drove in the rain for four hours the other day needing to get back home from being out of town. The next day I tried to start my bike and it was having issues with the electronics or so I thought due to the constant pounding of rain the day before. I got it to start in neutral but many other things were not right. I took it to Iron Supplies service group. As I walked in the door Dalton asked why I was there. After a quick discussion he asked me to hang out while Rene took a look. Rene diagnosed the issue after doing alot of back checking. He asked me if I had changed my handlebars. Yes I had. He said I put one of the wire leads in a bind due to the factory length. He re routed my line and reconnected it. Problem solved. Codes were gone. Issues were gone. They should have charged me for that service because it took about an hour to finally find the issue. It was caused by me and not the fault of the bike. Dalton and Rene would not charge me for the labor. They instead told me I was a loyal customer and easy to work with and shook my hand. They told me thank you. Can you imagine. Thanked me. Again I cannot say enough good things about this group. It starts at the top with the owner and flows down to all the team. No bad attitudes. All happy to help. All damn good folks. Again my hat is off to this dealership. Fantastic. 11/06/2024.

Jamin Williams helped me. Fantastic guy. Knowledgable and calm. No pressure. No up-sale. No tactics. He welcomed me in and simply asked what brought me in on my busy day. After we discussed what I was considering he took me to the area where the Indian motorcycles were and said…. Sit on each, take your time, grab the handlebars and relax, let each bike talk to you. Take as much time as you need. As many visits as you need. He answered my questions about the two main bikes I was considering. He asked what I wanted to get out of owning a bike. He was truly trying to help me clear my head and slow down enough to think about what were the most important things to me. Great young man! I finally chose the Scout 101. Couldn’t be happier! I met many others that day who helped with the legal paperwork. I met mechanics. I met quite a few great people. All were willing and wanted to help. They are all riders themselves. They showed me their bikes with pride. They loved their jobs and it showed. Damn good group. The owner just happened to be there that day and I pulled him aside to tell him about my experience. He completely stopped what he was doing to fully listen to me. If you get a chance go by the store. Ask for Jamin. He’ll put you at ease and help you think more about the real reason you’re there. Badass...

Please see my other reviews for my better experience elsewhere.

BANNED WITH NO NOTICE! This review encompasses years of customer experience and discusses why Iron Supply decided to ban me as a customer.

I have kept the full review thus far as an image in the photos. This is my reply to their second response, saved here for posterity at the bottom in case they change it again.

If you expect a business to perform a basic task at a speed comparable to other companies in the same industry and area, consider going elsewhere.

Suppose a service writer at a business tells you one thing over the phone. Another service staff member tells you something else when you show up to resolve the problem for yourself, and you get irritated because they want you to wait and talk to the service writer again. In that case, Iron Supply's service manager will quietly listen from an adjacent office and consider you hostile, but not step in to diffuse the situation. Ultimately, banning you without a word.

Suppose the frequency of your interactions with a service department is as often as you replace tires or get an inspection (more than a year). In that case, they will consider you to be routinely consistent with whatever attitude they saw last.

If you become firm with your tone because the staff is not giving you your property when you repeatedly ask for it, you will be considered disrespectful.

If you expect that a professional shop should be able to get a tire on a wheel in less than 24 to 36 hours, they will consider you unreasonable.

I never said they were disrespectful to me. There were no other customers nearby during the interactions that led to my ban.

Their employees (not service personnel) agreed that 24 to 36 hours for a tire swap was too long, and that they would become insistent if they were not given their property when requested. If they tell me that "the" service tech was trying to finish a previous job, and he was going to do my tire next, it’s fair for me to infer that you have only one service tech (that day). They need to instruct their service writers to communicate clearly. I was never told over the phone that it would be done that day. Instead, as I have said, he stated that it would not be done until the end of the next day or the first of the following day by their service department. It seemed to me that he had no faith the shop would be able to have it done that day, and gave me worst-case scenarios.

Here in my final statement I have chosen to leave them two stars. The sales floor is verry nice, and their staff are always courteous and responsive. The parts department is always well staffed aith courteous and responsive employees.

My issue is squarely with the service department. Their poor communication, combined with excessive turnaround times on basic work leaves them as a poor choice for service. For the service manager to have the authority to ban somebody from being a customer completely from all departments seems questionable. Can you see...