PetSmart — Attraction in Kearny

I arrived at PetSmart Kearny at 10:10 for my 10am appointment. My groomer was Jessie. She said my service would be between 3-4hrs. I mentioned that my dog did have some matting, Jessie automatically said I’ll be charged the maximum for the matting. This was before even assessing my dog’s fur. Therefore I was charged a 30min and a 15min dematting fee for a 12lb Shih Tzu/poodle.

I returned to PetSmart Kearny at 2:30pm.(Over 4 hours later) I was told by Jessie, who at the time was in taking a new dog, that my dog is not ready because they had many dogs today. She suggested that I go pay and come back in 30mins for my dog. I took the receipt and that is when I noticed the double matting fees. I went back into the salon to question the extra charge on top of my dog not being ready in the 3-4hour window. I said I would like my dog now since she is not being cared for and I’m being overcharged. The other groomers in the salon except for Robyn started defending Jessie saying there were many appointments today. My dog is a twin and is not used to being away from her sister for a long periods of time. Hence why I heard her barking the entire time I was there.

Jessie brought the manager who I believe is Natalie. I explained the situation to her and while speaking to her other groomers at the salon were jumping into the conversation. I felt like they were ganging up on me and holding my dog hostage. One groomer went as far to say that she will not argue with me when I wasn’t even speaking to her. I said I will not pay for the service if my dog is not ready by 3pm. She went to the back to speak to Jessie and returned to say that my dog will be worked on now but I would have to step out of the salon. I agreed.

Gladis is apparently another manager, when my sister called the store to get the name of the manager on duty, Gladis proceeded to tell my sister whom she did not know was connected to me that she just had to deal with a difficult customer and that’s why she did not want to share the names of the managers. She eventually did because my sister quickly realized that she had to lie to get the names so I can make this complaint.

I paid for the full service when Jessie finished my dog at 2:57pm. When I received my dog I asked Natalie for the name of the groomer that continuously jumped into my conversation with her and she refused to disclose the name. My experience today was like no other. I’ve brought both of my dogs there multiple times to be groomed by Robin and I’ve never experienced this extended wait time and I have never been double charged for matting. I feel discriminated against, bullied and this experience definitely caused my...

First time I took my dog here and this is what happened. Left Nelson to be groomed by Jude R at 2:30PM, at 4:16PM I missed a call from them and got a voicemail saying that Nelson was at the Union Animal Hospital because they cut his paw while trying to groom him. I immediately try to call back upon hearing that and am not able to reach them, so I go there in person to find out what was going on and a young girl tells me she accidentally cut him underneath his paw while grooming him because he pulled his paw back but not to worry because he wasn't "bleeding profusely or anything" and that they took him to the vet as a precaution. They told us the manager (apparently her name is Grace) would be back with Nelson within half hour, we waited and while doing so I asked for a copy of the incident report or a written statement saying they'd cover the vet costs, some guy there immediately said no and that I could only get a copy of their incident report through their corporate and that they couldn't give me a written statement either, I asked why and he gave no explanation, just kept saying they wouldn't do it and giving me an attitude. The manager never called me directly, another half hour passed with no news. I only got news about Nelson at 6:40PM when the vet called me directly, then at 6:59PM PetSmart called me saying they have Nelson back and I can finally come pick him up. We got there within 10 minutes and there's only a receptionist waiting, the manager didn't bother to show up and tell us what happened at the vet or give any further explanations. I understand that accidents can happen and I am not mad at the girl who accidentally hurt Nelson, she was actually very polite and apologetic and seemed to understand my frustration. But the other guy who spoke with us with an attitude and the manager who never once contacted me directly nor bothered to wait for us were absolutely awful and enraged me, it's unbelievable how unprepared and unprofessional these people are. I'm never setting my foot at a PetSmart again and I will warn others not to come here either. Nelson has had a very rough day and he seems depressed and is very quiet since we got home, which is not...

My experience at Petsmart in Kearny, NJ, was nothing short of outstanding. From the moment I walked in, I was impressed by the exceptional service, wide variety of products, and overall welcoming atmosphere that the store provided.

The selection of pet products at Petsmart is truly impressive. Whether you're looking for high-quality pet food, toys, accessories, or even grooming supplies, they seem to have it all. The range of options for different pets and their specific needs is truly commendable, making it a one-stop-shop for all things pet-related.

The knowledgeable staff at Petsmart truly stood out. They were not only friendly and approachable, but they also had a deep understanding of the products they offered. They were able to provide recommendations based on my pet's needs and preferences, which made my shopping experience much more convenient and enjoyable.

One of the highlights of my visit was the emphasis on pet well-being and care. The store promotes responsible pet ownership and provides valuable resources for pet parents to ensure their furry friends are happy and healthy. From the variety of food options to the extensive range of toys and accessories, it's clear that Petsmart prioritizes the well-being of pets.

The cleanliness and organization of the store were also noteworthy. The aisles were well-arranged, making it easy to navigate and find what I was looking for. The overall ambiance was pleasant and comfortable, creating an environment that was welcoming for both pets and their owners.

In conclusion, Petsmart in Kearny, NJ, is a true haven for pet lovers. The diverse product selection, knowledgeable staff, and commitment to pet well-being make it a top-notch destination for all things pet-related. Whether you're a seasoned pet owner or a new pet parent, Petsmart offers a fantastic shopping experience that ensures your furry companion gets the best care and attention. Without a doubt, I wholeheartedly recommend Petsmart for all your...