Staples — Attraction in Keene

I have to share this positively amazing experience at the Staples in Keene NH. After over 25 years in the service industry working for Marriott Int'l I have had very few opportunities to give a 5 star review. I called the store on Sunday morning in a panic because the Staples in Gardner informed me that my order was not printed properly due to a broken printer. I needed these prints for my class on Monday and due to the late notice I became desperate! When I reached Chris at the Keene Staples I explained the situation and asked if there was any way he could help all the while knowing that it was a slim chance especially with the busy holiday printing season in full swing. Chris remained calm and told me he would do his best and asked me to send him my documents. I emailed them over immediately. Chris then proceeded to call me back leaving a message that he had a few questions. I decided to drive to the store. When I met Chris in printing he was professional and was juggling multiple people and projects at this point I knew I was a huge inconvenience yet he never made me feel that I was. I ended up staying and to my surprise many of the documents were not formatted to the correct size which he was able to rectify. He completed my job and even took the time to show me how to download Staples Connect App and get my teacher benefits! I also received a discount on the printing job that day. I noticed on his name tag at check out that it said General Manager as his title. I am always teaching my students "A great leader leads by example" and that is exactly what Chris did. He saved my project! I witnessed him help so many others that day as well. I will make it my priority to shop this Staples in Keene before going anywhere...

Used UPS shipping through this staples at the customer desk. Shipped package on the 18th. Paid for tracking etc. No updates to tracking come the 20th, package still states its at the store. Called and was told not to worry that this is normal. 22nd comes around, still no updates or UPS scans to show any movement. Phoned the store again and spoke with a manager who tried to pass me off to Staples claims dept. stating that its normal for no scans to take place until after package was delivered. Seems odd, why issue a tracking number if you cant track the package? Phoned again on the 27th on expected delivery date to file claim. Was told that claim cant be filed until package is greater than 24 hours late. Still no scans or updates. Phoned claims again, for now the 4th phone call to file claim for missing package. Incredibly disappointed in the services being offered by Staples. Needless to say I will not be patronizing any of their...

Just dashed into pick up a small office supply. Shortly I was greeted by an apparent employee stocking items. He very cordially stocked his item and brought me right to the best aisle explaining that there were a few different items that might do the trick. It was easy to make a quick selection and head to the counter. The store was bright, neat, clean and the displays were inviting...enough to pull me to peruse the laptop display and then head up front. As I waited - not even a minute, another person greeted me and said that he could take me on the next register. Upon providing my name for the rewards program he broke into song using my name! LOL You have to love a place where clearly the employees make their day fun and have the shoppers smiling! Hey, I'm no babe- this was just fun! Go shop Staples in Keene! May you have a...