Chipotle Mexican Grill — Restaurant in Keene

So this place deserves not to exist. It has disappointed us every time. We chose to give it a shot again after being disappointed two time previously. Third times a charm I guess. I would prefer to order delivery but cannot trust the order to be correct. So this time we chose pick up. On arrival I found my order on the shelf at the exact time stated for pick up. This will be the only positive thing about this. Grabbed my bag and went to the car. As my wife placed the car in reverse I said, “Stop. I need to make sure this is correct.” Picked up my chips from my large bag of chips with guac and opened it. See attached pic. $8.60 let me remind you. I was also missing one of my entrees. This is exactly what happened last time I ordered from here. Also the state of the three tacos I ordered were just barely wrapped with one piece of tin foil nothing else and already falling apart and leaking in the bag on top of the one entree they did remember to put in there. I went back in the store and said this is not a large chip. So they poured more in the bag and said sorry. I said I’m also missing a burrito bowl. They pointed to a bowl on the counter and proceeded to ask me “Is that it?” I don’t know you made it. I then stated that those taco leaking in the bag look horrible and the employees answer was “I didn’t make them.” So after arriving home and eating, rice is severely under cooked and guac had huge chunks of lettuce in it. Does lettuce even belong in guac? No flavor on some of the meat. The whole atmosphere of the restaurant is disgustingly neglected. Dirty gross and should be shut down. Give us a place that has tasty food and respects their customers. I will never eat here again. I will delete the app and I will recommend to everyone to head down the road for...

As someone else noted, this place is filthy. Food and trash all over every table and across the floor. Waited in line for 10 minutes to finally order, made it up to the register only to be told the machines are down and can't take cards. Ok, not their fault. They begin telling those that haven't ordered yet they're only taking cash orders, however there's me and one other girl that already had their orders made before it crashed and we only have a card. After another 10 minutes of standing there waiting, starving, in a hurry, with a deep regret at stopping here having set in, I point out they should just let myself and the other girl take our food for free (she only has chips and guac and I just had a burrito). No dice. I ask them to ask the manager they say they can't cause she's on the phone with IT. I ask what happens to the food if we just leave, she said they throw it away. The girl ahead of me gets frustrated and leaves, so do I. Unbelievable that they'd rather a customer waits 20 minutes, with food in hand, and leaves hungry and annoyed and a burrito gets thrown away then to just comp the burrito for the hassle. They also said they weren't allowed to because corporate watches them on the cameras and counts how many burritos they make vs sell.

On top of that, the bin was out of the chicken el pastor I wanted but there was a whole bin behind the guy that had just been taken off the grill. I asked if I could just have that and he said no, that I'm not allowed to have it until she brings it up. This place is ridiculous.

Also, get some dang...

To start, I'd give 0 out of 5 stars if I could. When we arrived, the patio trash can was over flowing on to the patio right near the front door. Flies and bees buzzing all over the garbage. The front door was covered with dirty hand prints. We had to walk around the garbage to go inside. We walked inside to place our order, and noticed hardly any food in the steam tray, the so called "pico de gallo" was just diced tomatoes, the brown rice had no cilantro and was gross chunks. The soda machine area was filthy, and was out of ice, the tables and floor were filthy. It looked like the placed hadn't been cleaned for weeks. The food sucked. Cold and tasteless. We kept thinking to ourselves why didn’t we leave and go someplace else. We told the cashier about the disgusting mess on the patio but she was uninterested. The employees stood around doing nothing. No wonder Chipolte is constantly getting sued for making customers sick!!! On the way home felt sick to our stomachs. We will be contacting the New Hampshire health department. I also contacted Chipotle customer service who gave me a pathetic response. Filthy restaurant!! We will neer come back...