Ken Stoepel Ford — Attraction in Kerrville

In 2020, I bought a 2017 Toyota Tacoma from here. It had everything I wanted. It was white, lifted and had off road tires. The price and mileage were good as well. I live in New Mexico, one state over from this dealership. I was told Ken Stoepel delivered vehicles free of charge in the state of TX so I drove 50 miles to El Paso to pick up my truck. I usually pop the hood when I get a newer vehicle just to make sure things look good underneath. I didn't do that this time. Covid was at it's highest and I just wanted to get back home. A couple days later, I finally got around to looking around the engine and the oil fill cap was missing, more than likely due to the oil being changed before the truck was handed off to me. The mechanic probably forgot to put the cap back on. Unfortunately, the 7.5 hour drive down here was enough for the motor to lose all of its oil and for debris to get in the block. The motor seized and was done. I called Ken Stoepel and notified them right away. Scott Snyder, the main manager jumped on the issue right away. At first, it seemed like a new motor was going to be installed which really got my hopes up. After a few days, I was told that getting a hold of a brand new motor wasn't possible so they were going to get me a refurbished motor from a company called LKQ. The motor was from a salvaged truck. They got it installed and gave me a generous 3 year powertrain warranty. In December of last year, my engine threw a code saying the crank sensor went out. I called Ken Stoepel to see if my warranty was still valid, which at that point, it was but it was 7 days away from expiring. I spoke to Robin Johnson this time and both him and Scott Snyder went above and beyond to make sure the crank sensor was replaced. Unfortunately, after getting my truck out of the shop, 3 days later, it started to show all of the symptoms of a bad crank sensor again. I took it back to Toyota in Las Cruces where I live and they ran a diagnostic on it. It turned out, my whole engine was shot. The ECM had lost communication with the vehicle amongst several other codes. I was informed that I would pretty much need a brand new engine put in if I wanted to keep the vehicle. I left my truck there at the dealership that day as it was no longer driveable. They bought it off of me for $7,500. It only had about 50,000 miles on the engine and both the interior and exterior were in excellent condition. The dealership ended up sending the truck off to wholesale where it would pretty much be parted out. My heart is broken; I had waited 17 years to be able to own my dream truck. I paid $25,000 into it and was down to the last $5,400 before it was going to be mine. I only got 18,000 miles/ 3 years out of the truck. I had learned a very hard lesson, and that is I feel that if I ever decide to buy another used vehicle, make sure it is certified used and ALWAYS check under the hood right away. I probably should have rejected the truck and tried to get my money back after I saw the missing filler cap. I'm now stuck making payments on another vehicle for the next 7 years as I couldn't go without a vehicle. So by the time I'm finished, I will have paid an entire decade straight into vehicle payments. I'm doing this with no real income coming in due to becoming disabled with Lyme Disease since 2021. It is rough. Again, thank you very much Scott Snyder and Robin Johnson for...

My first interaction with this dealership was great. The sales rep was helpful and was on top of his game. We decided to go a different route from the initial vehicle we came to look at and the rep was staying on top of everything.

However, as soon as we let it be known that we were shopping for the “right one” and the best deal, we came across the vehicle we wanted at a dealership in Houston. Instead of trying to win our business, the rep spend the remainder of his time with us discrediting the other dealership. This did not sit well with us and ultimately, we bought from the dealership in Houston.

Fast forward a few weeks later, I came into Stoepel to talk to the service writer about scheduled maintenance. I asked him what are things to keep an eye out for, and he immediately took that opportunity to talk about how terrible the vehicles are and how we were going to have issues with x, y, and z.

From the day I met Ken Baker, he has been a Negative Nancy. Never greeting us with a smile or seeming like he even cared to be helping anyone, let alone be employed at Ken Stoepel Ford.

The first time we had an issue, it was to warranty a speaker and take a look at a water leak. The speaker was warrantied and they took our aftermarket grab handles off the vehicle saying that was causing the issue. (They don’t even touch the roof)

We came back again with the same water leak and excessive wind noise issues. They ordered a new seal kit and told us to come back when the parts were in stock. After further inspection, I saw that somehow, the technician working on it tore the PPF that I had recently installed on my vehicle. (About a $12,000 wrap job)

When we dropped off the vehicle to have the new seals installed, Ken said he would talk to his manager about getting it fixed. After getting an invoice from the company that installed my wrap, they stated that the amount seemed really high for a small piece. I obviously don’t make the prices, just relay the information.

Ken seemed to have fallen off the face of the earth as it was Thursday before I finally called someone for an update just to find out he was out of office the last two days and that the vehicle was ready.

No update on whether Stoepel was going to fix their wrong and pay for their mistake. And after reviewing the receipt, I saw that they replaced the passenger b pillar seal. (I had a problem with the driver side and where the roof meets in the middle)

The water leaks are worse than they’ve ever been, and now leaking on the passenger side, where they installed a new seal. To the point to where the airbag is draining water into the cab.

It has now been a week since picking up my vehicle and there has been zero follow up from Ken or his manager.

I have never been so disrespected by a dealership before. I am not going to use them for anything ever again and will run their name into the dirt when talking to anyone else that needs work done on their Fords.

Message to the owner: Get rid of Ken Baker, reevaluate your notification process to keep customers in the loop when their vehicle is being serviced, and when a customer has a problem that your business caused -...

I had the opptunity to meet nd deal with an amazing salesman, Matt. I ordered a F-450 waited the 45 days with no response from Ford. (not the dealership) Only to find out that the production year had changed over to the new years models. So we ordered a 2026 F-450, exactly as the 2025. We were on a time crunch and needed a new truck for the new Large RV we had purchased. As we waited for the 45 days to get a production date from Ford. We realized that we were not going to get it before our time was up. We had a trip planned for 2 years and needed a truck now. As we talked more with Matt he said unfortunately he had no news and was not able to confirm anything with the new truck. I had to cancel my order. Shortly after our trip as we returned home. My Wife decided that it was time to get herself a new vehicle. She had a 2015 F-150 but really wanted a Ford Bronco. I told her there was only 1 place to go and only 1 salesperson to talk with. We contacted Matt once again. He did remember me and told us that he would do th best he could for us. We drove to Kerrville from San Antonio with the intention to just test drive the new Broncos. When we first talked with Matt, I told him this was gonna be her vehicle and what she wanted made no difference to me. SO, he directed all his questions to her and didnt treat her as tho her opinion didnt matter. Thats the biggest reason we will not buy from any dealership in San Antonio. In the past when we went into a dealership for her to look. The salesperson would only talk with me. Even after I told them it was going to be her vehicle they still were talking to me. Matt did NOT do this. That settled it for me. My wife had questions he answered them, his questions were directed to her. He sold to her, not to me. We are both very impressed with Matt and this Dealership that we will gladly return as customers in the future and will HIGHLY reccommend Stoepel Ford and Matt to anyone planning on the purchase of a new Ford. They are very friendly, personable, and no BS when it comes to trying to make a deal. They know their products, the options on them, how to work the gadgets. Just good people takin care of good people.You cant go wrong, ya cant get treated any better, you wont getta better deal anywhere that we know of in South Texas than right here. Any of the people there seem to have the same manner of doin things and the same attitude. If ya cant find Matt any of them will be gladly to help you out in any way that they can. I didnt get my F-450 just yet. But when the times comes once again. Matt at Stoepel Ford will get my call and I know I will be treated kindly and with respect. Thanks again Matt for all you have done for us, for my wifes new Bronco. I'll Be...