We had a fantastic time at this hotel for many reasons, but I have to begin this narrative by first mentioning that our first nights stay in Florida at the Courtyard Marriot in Key Largo that was less than exceptional. I have no other place to complain in a direct manner so I’ll say this here. The Key Largo property is substandard in my opinion. I have never, ever stayed in a room where the air conditioning condenser water is drained directly into the bathtub from the ceiling! And the TV reception looked like something out of the 70’s. But since we were only staying there for one night it wasn’t worth complaining. We moved on to Key West the next morning with some trepidation.

We arrived at midday and went in to register knowing that our room probably would not be ready but not wanting to waste any time. We talked to Monica the front desk clerk, who after listening to our story, assured us that we would have a wonderful time and not to worry. We went to the bar outside to wait, soak up the atmosphere and have a cocktail. Kim at the bar was a great person to talk to and gave us advice about an out of the way place to dine that was off the beaten path. That advice turned out to be very good. Our room was soon ready and we got our luggage and went up to our room. After our previous experience we were floored! This room was wonderful. Spacious, with a great view, and with no water being drained into the bathtub from the ceiling. There were also a couple of bottles of water with a hand written note from the manager, Anne, welcoming us to the hotel. What a nice touch! We immediately decided to try to get the room for an additional day and drive straight back to the airport in Fort Lauderdale in one shot. We went back down to the lobby first to ask for Anne to thank her for the note and then to talk to Monica about getting the room for another night. She and the other front desk clerk were trying to help when Anne, who had overheard our request decided to intervene. She hit the computer like she was on a mission. She knew her clientele well as she shuffled around some future guests and made room for us! Then somehow they figured out that my wife’s birthday was the next day and said we would find something in our room. Sure enough, when we got back from a day of fun, there was a bucket with champagne and orange juice to make Mimosas. All of the staff we came in contact with were helpful, courteous, and cheerful. Overall a great place.