Spectrum Store — Attraction in Kyle

The team there is generally decent but my experience today was truly disgusting. I asked Andrea a question when she was not helping anyone and her response was, “I don’t know what you need” in an incredibly rude tone of voice. This isn’t about what I need, it was a simple question about equipment I expected the representative to be knowledgeable about & willing to help explain. Then she ran to the back because she didn’t “have time” to help me but apparently had time to laugh and chat with the 2 other associates who were also hanging out in the back. As a GM, I would never see my staff treating anyone this way. Then, when Leo came out to help, he also had attitude to the point that I felt I needed to ask if he was having a good day. He proceeded to tell me his day was great but I, “came at” him “with an attitude!” Me inquiring on his day in an attempt to clear any tension is not having an attitude and is his job, not mine! The manager did come out but was useless. This is the worst customer experience I have ever had by far. I’m in disbelief. After leaving, I went across the street to the UPS store & had a completely different experience. The staff at UPS were kind, helpful, and are consistently that way. Clearly the horrible experience at Spectrum is a reflection of their poor staffing and training. I’m hoping to find a different provider if anyone has suggestions! I never want to step foot in such a rude, uneducated, and unprofessional...

Sadly - This is the world we live in:

I found out today that Spectrum has been charging me for 1GB internet access and that my modem/router aren’t even 1/2 way capable of those speeds on the model of equipment they gave me - I figured it this out / not them.

I validated with their tech suport that my assumptions are correct - yet the billing department only wants to refund my account the difference in the actual lower speed service offering for 1 month versus the 8 months in service.

I went to the spectrum local store to get a new device - they gave me yet another incompatible device that i figure out once i got home and had to call support (1 hour) order me another new one - now 4 days out.

Cause in Mountain City they are the only game in town for internet.

The billing dept owes me 480$ in back charges for a higher service level I never received & and that physically is not capable on the equipment they engineered and provided to me.

They said $40 credit - take it or leave it.

This is now a moral crusade - I’m going to make them pay legally. I even went up 3 levels of billing dept mgmt.

Lovely ethical world this is ! Moral of the story: if you work at a company - for god’s sake - do the right thing by your customers !

(Disgusting)....

Leaving a review is a waste of time. They are the only service available in the area so either do without it or deal with the headache. Spectrem knows they got us all by the little hairs so they just laugh at us wasting our time. But my wife won’t let me vent to her anymore so you guys have to listen...

First - This reviews has nothing to do with customer service agents. It’s like that even know the service spectrem provides is junk. I’ve always had a great experience when dealing with the people.

My issue is the service. My connection goes out once a day for hours at a time. I’ve spent over $300 on the best modem/router for my needs and it still when down. I even paid for a geek squad rep to come out and install which was an extra cost. So spectrem sent a tech out. He said it’s because we’re not using their equipment. So fine, sell me your junk. I’ve replaced their equipment 3 times now and it still goes down. We learned to live with it but now that the kids are going back to school and doing online classes. This can’t happen! I’m going to the store again today to replace this for the...