Mattress Firm Kyle Parkway — Hotel in Kyle

This was the 1st mattress store I stopped at while looking for a mattress for my son. We were greeted by a young man named Ethan. Being a mom of a young man, I was impressed by his professionalism and knowledge, especially since he is fairly new to the store. We left with a quote, went to a few other places and came back the next day to purchase. Ken who was there the day before and today was absolutely AMAZING!!! He went above and beyond to help us not only in getting the best price but also a next day delivery as my son just got out of the military and didn’t have a bed to sleep on. He is truly an asset to this company!! Jennifer was there today too, whom was also very nice and supported Ken in typing everything into the system while he was making calls to make things happen for us. They both supported Ethan today as had off today he was not there in order to complete the sale. This company has done a great job hiring for this location!!! My son and I are beyond happy not only with our purchase but their customer service was beyond my expectations and I’m a hard one to please!! So thank you to...

I purchased the brand purple in a queen for a bed. Chris was the salesman that helped me through the purchase. I also purchased a frame sheets and mattress protector. I was told that the bed would be delivered on July 26,2019. When the bed was delivered, the old mattress was suppose to be hauled off. They told me that I had to set up and pay for old mattress to be hauled off. Then they said that they didn’t have room in the truck to haul bed off. I called mattress firm in Kyle, where we purchased from, and Chris no longer works there. I asked if they could just put the old bed in garage, they left it on my back porch, a king size bed with the box springs. My old bed was in good condition and box springs still have plastic cover on them. Someone could have used this bed. Today is August 6,2019 and I still haven’t had any contact from mattress firm. Now I am told that Jennifer is the manager, and she is busy. Again they said I should expect a call by the end of the day. I will let you all know what happens. Be aware and make sure that you ask any question and ask twice ,...

We bought a Sealy Posturepedic® Elite Hybrid High Point II 14" Medium Mattress back in April 2025 from Will and he was fantastic at explaining our options and the difference between each one we tried out. He took his time with us, was patient and kind not to mention knowledgeable about the products. Fast forward 2 months later; the mattress is not exactly what we expected it to be after giving it some time to break in. We went back to Will and explained our situation and again he was nothing but kind, patient and understanding about our situation. We tried out other options and he of course honored their 120 night sleep trial and we ultimately decided to go with a Sleepy’s by Sealy Hybrid HD mattress this time. We hope that the Sleepy’s mattress will work out better for us in the end. We haven’t received the mattress yet but we certainly hope and look forward to many years of happy and restful nights to come. We highly recommend visiting Will and we have no doubt that he will provide you with the same quality customer service that...