The LEGO® Store Disney Springs

I'll start here with a bit of the most incredible customer service I've pretty much ever experienced!! (Kinda a long post coming)

So- On our last day of vacation a week or so ago we decided to stop by Disney Springs, specifically the LEGO store to feed our borderline obsessive addiction

The staff in the store was great and helpful as with every experience I've had in a LEGO Store.

Then there was a problem.

We had a few sets shipped home as they were kinda on the heavy/large side and we're sure if we'd have the available weight or space to bring them on the plane. We were a little surprised they charged for shipping on a large order, but we're completely OK with it (the website generally has free shipping).

Well after multiple messages from UPS changing dates and times of delivery, we of course ended up missing the arrival of the first box on Wednesday, so I had to go to a drop off location to pick it up.

When retrieved, the outer box was rather mangled, but whatever. It happens. When we opened it, one of the sets was open, had a random bag open and parts everywhere, the instruction booklet opened and those items scattered as well. A second box was rather damaged as well.

Out of frustration and annoyance I emailed photos to the Store Manager of the location. Not placing blame on anyone as I don't know when/where the damage occurred. Whether it was in the packing process, or UPS' shipping. I wasn't expecting anything in return for this other than MAYBE an "I'm sorry this happened, we will look into it and ensure it doesn't happen again" kind of generic message (if there was a response at all).

I just received an email form the manager stating the damaged sets would be COMPLETELY REPLACED!!! I'm absolutely elated and shocked. This is so far above and beyond that I can't even find the words to begin to state my gratitude.

I want this to be as public as possible to give this individual and his store the credit and recognition that are so rightfully deserved.

Ian, and Michael of the Disney Springs LEGO Store.... if by some chance this somehow reaches you... THANK YOU.