Club Fitness - Lake Saint Louis — Attraction in Lake Saint Louis

The level of disrespect my gf and I received at this location on the afternoon of October 22nd, 2024, is unreal.

My gf and I had been going to this gym for a few months now. I've been using the tanning beds most of that time, she's used the red light therapy several times, and there's never been any question of whether or not we should accompany each other to the room. Hell, on a previous occasion, an employee walked us to the room and watched us walk in and close the door. I'd always just made sure of, regardless of who was using the equipment, we both had our eye protection on.

But on the 22nd, when my gf was about to experience her first tanning session, we had two employees come knocking on the door. I stuck my head out to see what's going on, the young fellow told me there could only be one person in the room at a time, but was abruptly cut off by some old woman whom we've never even seen before, who started interrogating and berating me. Meanwhile, my gf is sprawled out in her undergarments, shivering, in a tanning bed they refused to start.

The vehemence from this old woman only got worse after I asked to speak to a manager. She declared she was the manager (although we've never seen her present in the three months we've been there). When I asked to speak to someone above her, she declared that she's corporate.

When I was finally permitted to speak to someone besides this rude woman, the fellow tried to defuse the situation, and even explained that it's also a state regulation, but SHE kept her mouth running, and whenever I pointed out that no one ever told us, and that they don't have it posted in their rules/policy, she kept arguing with me about it, either expecting that I should know a policy that's not posted anywhere, or that I should have a law degree before going to the gym, making some sort of "mind-blown" gesture every time I opened my mouth. She even called me a liar when I'd pointed out that the employee at the counter had set us up with consecutive tans in the same room, yet refused to involve said employee in the conversation. (I'd also like to point out that when the fellow went to point out said rule on the counter sign AND the sign posted in the tanning room, neither one had the rule)

When my gf (who suffers from CPTSD and sensory overload) exited the tanning room to find out what was going on, the old woman immediately started grilling her, too, insinuating that we "had something going on" in the tanning room, and that we were both trying to climb into the bed at the same time. By the time the old woman was done, my gf was in a full blown panic.

After a short discussion in the parking lot, we decided to go cancel our memberships. When we went in and said we wanted to cancel, the old woman was even rude enough to laugh in my gf's face and start loudly singing about how beautiful a day it is.

I don't know if we were singled out because of my orientation (as I have been known to wear my pride shirt to the gym), or if it was because of my gf's disability status, but it seems this woman has no problem committing a hate crime, OR discriminating against someone protected under the ADA act.

In my opinion, she has no business running a drive-thru staffed by highschool dropouts, much less a facility patronized by civilized people.

Save yourself the aggravation: take your business to the competition or a small, independent gym, where the staff are trained, and have a decent understanding of customer relations and a desire to actually keep members. Avoid Club Fitness...

They have no phone number to contact them. Giving one star in hopes they see this but will adjust review once they get an actual number. I called the main line on their google page, it took me to a general system, I pressed 1 for Missouri. Then they had no option for the lake stl location. I have questions regarding the APP.

Also disappointed in the fact that they said first month would be free and charged everyone literally 3 days before Christmas, December 22nd. Today’s the 28th and I still haven’t been reimbursed. At this point you might as well keep it and not charge me for January! This place so far just seems unorganized and not ready .

I also know someone who signed their kid into kids club and the parent wasn’t contacted when they were needed bc during the shift change, the two employees didn’t communicate. They told her they didn’t have her info? (She wrote it down and she’s also a member. So they had this info in two locations). But then when she left her husband (who didn’t sign them in AND doesn’t have a premium membership) was able to get the kiddos and go wait in the car. This to me just shows a lack of safety for the children! Please do better and address these issues. I get your new but I was assured at the opening party that this kid zone would be very secure and even told the same parent or whoever listed were the only ones allowed to check...

Back in 2005 I was a Club Fitness member. Back then, they weren't 24 hours. I would arrive at opening time and there would be maybe 3 to 5 of us. Of course every 15 or 30 minutes, more customers would pour in. I loved Club Fitness and lost 160 lbs.

Years later, after marriage and kids, I found myself out of shape again. So I signed back up. The equipment is better, this overall facility is better, but now at 4:30am I arrive to a full parking lot. Wow. Talk about growth and the shift of the culture. Awesome. They are now 24 hours.

The one bummer is that since staffing starts at 7am, we have people trying to control multiple machines at once... which was never the norm the 5 years I was originally a member.

If someone is 10 feet from a machine and actively using one piece of equipment and I see an open piece of equipment nobody is using, I should be able to use that equipment. "Excuse me. I was going to use that next."

Except they weren't when I sat down. They were about 10 feet away using another piece of equipment.

Sure, if they were not exercising with another piece of equipment of if they stepped aside to sneeze or something, I get it. But I hope Club Fitness doesn't support claiming two pieces of equipment simultaniously. This is new to me and I...