iStore — Attraction in Lake Township

🌟 Outstanding Service from Sharletta at iStore! 🌟

I was completely stressed out of my mind when my brand-new iPhone got stuck on the Zoom feature — I couldn’t even enter my passcode because I could only see three numbers on the screen! (Honestly, who designed that feature?) Every attempt to reset it triggered emergency SOS calls and contacted all my emergency contacts. It was a total nightmare — especially since I was on a business trip and urgently needed my phone.

I rushed into the iStore feeling panicked and helpless… and that’s when I met Sharletta. What an incredible woman. With kindness, calmness, and total confidence, she quickly took over, helped me reset the phone, fixed the issue, and sent me off with the biggest, warmest smile.

Sharletta, thank you from the bottom of my heart. You turned a crisis into a moment of pure relief and kindness. The iStore is lucky to have you, and...

Dude who was working there today, I think his name was Jared, made no attempt to acknowledge my presence and then when I had a question he talked down to me like I had zero intelligence. I asked if the adaptor would work for headphones and he asked what kind of phone I had and I said apple and he pointed to the box and very rudely said “this isn’t for an apple phone. This isn’t an iPhone adaptor” I was taken aback and I said “well I don’t know” and he walked away to show me the apple adaptor? I’m not sure because at that point I decided I would not be purchasing anything from him. Hire...

Extremely overpriced. I feel completely ripped off. I left home without a charging cable for my iPhone but had a charging block— so just needed the cable. A 1 meter Apple cable was $38. It costs $8.99 at Amazon. I bought it out of desperation but deeply regret it. I will never return to the iStore! I hope you won’t either....