Big Shoulders Coffee — Restaurant in Lake Township

Morning employees are incredibly rude, short tempered, and all around unpleasant. Advertised as opening at 5AM at every kiosk in the airport, as well as on Google. We approached the line at 5:05AM and the girl stocking the drink cooler barked at us for trying to wait in line (we were even willing to wait patiently, but weren't given the opportunity before essentially being yelled at). When I asked why they weren't open at the time advertised, she snarled something else at me. Not sure what, because after being treated so terribly first thing in the morning I stop listening when people are being nasty. Bottom line: don't expect to be able to get coffee anywhere in Midway airport before 6AM. Don't expect any employees to treat you like a person, but definitely DO expect to be treated like a nuisance...

My drink, a doppio macchiato, isn’t one that many people order. Even at Starbucks, the baristas fairly often don’t know what it is. Today, when I tried to politely add some guidance on how to make it (two shots of espresso and two scoops of foam/froth on top) I got huge attitude from the woman I was ordering from, being told in no uncertain terms that I was only to order the drink, not tell them how it’s made. Of course, I got something that can best be described as a very large cup of hot milk. Absolutely disgusting. And I paid $8 for the privilege. I will never go back, not to any Big Shoulders. It could be renamed Big Mistake, and the person who was extremely customer unfriendly to me could be Big...

Order taker at Midway airport location gave me a hard time after I asked the barista to change out my cup that the order taken had written on. When asked why I explained that the order taker had put her fingers INSIDE MY CUP while she wrote on it. This was beyond gross! Also since the order taker was using her hands to work the register and handle credit cards and coin and stroke her hair. It is remarkable that the order taker was clueless about her behavior. Good baristas at good coffee shops are instructed properly. Again, just beyond disgusting. The coffee was OK, but would advise you watch very carefully as your...