The Exchange — Attraction in Lake View Township

TLDR: Accidentally bought a defective DS and had to dumpster dive to find receipt because they thought I was ripping them off.

I am writing this through my girlfriend's account. I was at this store on 5/11/2018 to purchase a DS for my girlfriend so she could play Nintendogs. Everything went fine with the purchase and DS seemed to work fine after we got it. So naturally we threw away the receipt as everything seemed to be working perfectly. Due to our busy schedule as college students we couldn't actually play the game till the next day. Once we started the game though we learned that the mic is broken on the DS. The next morning we went into the store and asked if we could exchange the DS for another one, hoping that they could look up our information from past purchases to prove that we actually bought the system. The person at the register said that he couldn't do anything. I was personally shocked as they sold us a defective product. I asked if we could sell the system back to them and the said, "We don't buy defective products." I was very angry and upset with this and I went back home to try and find the receipt. I dug through the trash to try and find a simple receipt. My girlfriend called the store and asked to talk to the manager. The manager had the gaul to say we looked suspicious and that we were trying to rip them off. I luckily found the receipt though and exchanged it for another DS. This was a very disappointing experience for me as I have been a very loyal customer to this chain for 5 years. I know that the other stores in this chain, especially those in the Indianapolis area, are fantastic but this one clearly doesn't take the time to make sure that their products work as intended and is fine with ripping the customer off. This is sad and I don't see any reason to return to this store as there are others in the Chicago area that do just as good, if not a better, job...

I'm changing my review to one star because of the rude, lazy, unhelpful manager. I could barely understand him because he mumbled everything and he gave no explanation for his delays in handling a trade/purchase (I had to wait 25 minutes at checkout with basically no one else in the store). I asked him specifically about one of the used products and what it came with, and based my decision to purchase it on that information. After purchase, I saw that the condition of the items included was not as he had previously stated, so I immediately returned the item. I was then told I had to pay a restocking fee because he didn't bother to look at what was included. He tried to get a couple of digs in like it wasn't his fault before he gave me the proper refund. The other 2 women working were very friendly, competent, and attentive. I genuinely liked interacting with them. The manager is lazy and a bad reflection on the otherwise great people working for the organization over the years at both locations. I can only imagine he was hired because there are labor shortages, because I can't imagine employing someone so lacks a days ago in any managerial capacity. Total lack...

Repugnent.

Been going to Exchange since I moved to Chicago in 2019. Prices are not always incredible, but usually fair. That has clearly changed.

If you're unaware, Pokemon booster packs are sold for $5 MSRP. What this store has done, is they have either opened product or ordered from the manufacturer so that you may have the wonderful opportunity to buy at 3x the standard price in their store. Yes, sealed Pokemon product is difficult to come by right now;, but Exchange has made the deliberate decision to prey on children and parents who don't know any better by participating in this gross scalping phenomenon.

Don't get it twisted: Exchange wants to leverage your ignorance into more money. They are hoping you give in and pay them while adding zero value. They are gouging you, deliberately.

Wii Sports, one of the most printed games of all time, being $55 and selling an empty case for $40 os just further proof they don't mind robbing kids and parents who won't know any better.

I used to recommend this store to people in the city. Now? Ebay. At least I know there my money will go to a human, rather than the endless greed of this...