Mattress Firm North Halsted — Hotel in Lake View Township

My wife and I just came to the mattress firm yesterday to get a new mattress after several Amazon-ordered pandemic era flimsy ones. The manager of the store John was incredibly attentive and incredibly talented at matching us with the perfect mix of firmness and support on the one hand and softness and comfort on the other. The entire experience was incredibly smooth and helped immensely by John’s extensive knowledge of the stores wide, ranging inventory at every price level, and if you’ll show John the type of bed frame you’re going to be putting your mattress in or if you don’t have a bedframe at all whatever the situation is whatever size that you need, he’ll be able to hook you up with the right boxspring and or other equivalent and definitely the right mattress for a great sleeping and other mattress activity range of experiences. I would strongly recommend making this mattress firm site or any other that John manages the one you pick to take home the mattress of your dreams plus arranging for delivery and assembly and getting the old mattress and frame out of the apartment at the same time we’re all breeze. Thank you again John for making just 45 minutes of an afternoon, maybe even less time than that such a such an enjoyable experience best of luck and if you have any experimental mattresses you’d like to send our way just for a test ride or whatever yeah, you know...

For those of you who have been as lucky as I am to be dealing with moving during a pandemic it has not been fun or easy. Besides the fact that everything is on back order and taking forever to ship. This should be a fun and exciting time for people like me, but unfortunately it has not dreadful. The one thing that has truly fallen is Customer service it’s absolutely terrible and no longer exists. All of that charged at my visit the Mattress Firm from the moment I walked it I was greeted and welcomed. I was informed about the promotions they had, and was told to enjoy and try everything, and I did.

Throughout the process Charles was extremely helpful in making sure he answered any questions that I had, Bridget was fantastic in explaining the differences of the mattress and bed frames, and I finished off working with Myriah all I can say is this was ONE OF THE BEST TEAM SELLING & CUSTOMER SERVICE EXPERIENCE THAT I HAVE HAD!! THANK YOU THANK YOU THANK YOU!! I wish that I can bring all three of them to for the rest of my furniture shopping because they made this experience incredible thank you for all your help guys! I...

UPDATE JUNE 2023 I've returned to this store two more times to purchase two more beds and have continued to receive impeccable service. I purchased a bed for my mom who lives downstate and the sales rep was patient with me as I talked to my mom on the phone to describe various options. Each bed I've purchased has been high quality and reasonably priced. I won't buy a mattress anywhere else as long as this store is open. Great experience, highly recommend! Rebecca (I'm probably spelling that wrong) was patient, knowledgeable, and helpful. The store has robust COVID precautions in place, so I felt comfortable trying out various mattresses to find one that would be right for me. Rebecca walked me through different features and price points, and was transparent about pricing and discounts, even checking the manufacturer site of the mattress I ultimately purchased, to assure me I was getting the best deal. The mattress was delivered less than 48 hours after I ordered it, and the delivery men were professional and courteous and did a nice job setting up my new bed. They also were able to remove my...